can't click parts of the screen

[ToxicB4byy]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.50.67.1020
What expansions, game packs, and stuff packs do you have installed? get famous
Steps: How can we find the bug ourselves? try and use cas mode and scroll up and down on the hairstyles etc and then try to change colours of hair or click things in the middle on the right side.
What happens when the bug occurs? in cas mode i cant click certain things on the right side of the screen. i cant scroll up and down. it happens whilst in the game aswell i cant click a certain part of the right side of the screen.
What do you expect to see? i expect my game to work fully and be able to change hair colours and pick certain hairstyles and clothes.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. the newest recent update on sims after that it started happening.

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i have uninstalled all my cc and mods and it didn't fix it and its still happening.

[crinrict]

Hi @ToxicB4byy 

moving this to tech for troubleshooting

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.