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Re: can someone please help.

by kreatora
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Original Post

can someone please help.

★★ Newbie

hi, 

 

i have the sims 4 downloaded directly off origin and it says the game cant run off my video card 

please find enclosed mt dxdiag

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Re: can someone please help.

[ Edited ]
★ Pro

@Kilbride8422 

1. Check if your Windows is up to date.
https://support.microsoft.com/help/4027667/windows-10-update

2. Try to launch the game in windowed mode

https://answers.ea.com/t5/Technical-Issues-PC/How-to-start-The-Sims-4-in-Windowed-mode/m-p/3447611#M...

3. If it will not work uninstall Origin, download new Origin from here and install again
http://origin.com/download

4. If it will not work:
Check if the game isn't blocked by antivirus program if you have another one or Windows Defender.
Here's an explanation how to turn it off or add Sims 4 as an exception: https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

I don't work for EA

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