Help us improve Answers HQ! Take Survey No, Thanks

Re: can someone please help.

by kreatora

Original Post

can someone please help.

★★ Newbie



i have the sims 4 downloaded directly off origin and it says the game cant run off my video card 

please find enclosed mt dxdiag

Message 1 of 2 (63 Views)

Re: can someone please help.

[ Edited ]
★ Pro


1. Check if your Windows is up to date.

2. Try to launch the game in windowed mode

3. If it will not work uninstall Origin, download new Origin from here and install again

4. If it will not work:
Check if the game isn't blocked by antivirus program if you have another one or Windows Defender.
Here's an explanation how to turn it off or add Sims 4 as an exception:

I don't work for EA

Message 2 of 2 (47 Views)

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help