Re: buying simpoints

by puzzlezaddict
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Original Post

buying simpoints

★★★ Newbie

i bought 12 pound pack of simpoints and it wont let me add them to my sims 3 pack so i cant even use them

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Re: buying simpoints

@IHyperCleggy  Did you buy the points through Origin, or from some other store?  If you bought through Origin, the points should already be in your Sims 3 Store account.  If you're not seeing them, clear your browser cache, or use a different browser, and look again.

 

If you bought a SimPoints card at a store, those may no longer work properly.  You'll need to contact EA customer support for help.

 

https://help.ea.com/en/contact-us/

 

Do to the current situaation, support is on limited hours right now: phone calls are unavaliable, and live chat is only open from 9 am to midnight GMT, Monday through Saturday.

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I don't work for EA. I'm just trying to help fellow players with their games.
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