busted my laptop with sims 4 on it, how do I download to my new chrome book?

[olliroc]

my old laptop is now toasted, cant use it any more. problem is I cant seem to download another copy of sims4 (without deleting the old copy) is there any way around this??

[Phantomlover1717 · Accepted solution]

You need Windows to download the game. Only Mac and Windows are supported, and I understand Chromebooks have their own OS.... 

[Phantomlover1717]

Just log in to the account you used to first install the game with, in your 'My Game Library' the game should be ready to get installed. 

[roberta591]

@olliroc What was your old laptop and is your now computer a Chromebook?

[olliroc]

Hi, my old computer was a hibred laptop, new one is a Chromebook

[olliroc]

Hi, in my account folder it shows the game but no option to download, only to repurchase as a gift

[olliroc]

I think it won't let me down load because I have a copy on my broken computer

[roberta591]

@olliroc What was your old computer? Where are you trying to download from?

[Phantomlover1717 · Accepted solution]

You need Windows to download the game. Only Mac and Windows are supported, and I understand Chromebooks have their own OS.... 

[EA_David]

Just to confirm, The Sims 4 won't run on a chromebook, you need a Windows or Mac machine.

If you get access to another machine you should have the option to install again, there's no need to uninstall old versions. I personally have my Sims 4 installed on 3 machines.