Technical Issues – PC
Back up and reset your game
Follow this guide to check for a corrupted save file or Gallery download in The Sims 4 or The Sims 3.
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Top Answers
Browse the most popular answers provided by the community and EA for solutions to common issues.
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Unanswered Questions
Share your knowledge and help out your fellow players by answering one of these open questions.
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The Sims 4 Legacy Edition and system reqs
Find out if your system is no longer supported and how to download it.
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Restore a previous saved game
Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.
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Forget your EA Account ID or password?
Reset, update, or link your account information.
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