ask

[Moozie1010]

So I was playing my game with the new toddler update! Now every time I try to play a household it crashes!!! I have tried restarting my computer and it did the same thing!! I love the household I created and want to play with the new update!!

[Phantomlover1717 · Accepted solution]

Your graphics card driver is a bit out of date. Make sure to update that if possible:

https://downloadcenter.intel.com/

And make sure to run the game on lower graphics settings.

[Phantomlover1717]

Do you have any mods or CC (custom content)? Try taking that out.
See this for more information: [PLEASE READ] Usage of Mods and Custom Content

If that doesn't help could you post a DxDiag?
Please follow this how to on how to gather your DxDiag.
You can post the DxDiag by attaching it to your next reply.
Don't paste it directly into your answer, because that won't fit.

[Moozie1010]

I do not have any custom content or mods. Thanks for responding and trying to help.

[Moozie1010]

So have  posted already whats happening with the sims now I click on a household and it keeps loading and loading and wont stop!! This all started happening after the toddler update! I do not have any mods or cc. I have the Sims 4 City Living and Sims 4 Gets to work. I love toddlers ,but if I knew it would cause me all this trouble I would not have did the update!!Any answers will help!

[Phantomlover1717]

Could you post a DxDiag?
Please follow this how to on how to gather your DxDiag.
You can post the DxDiag by attaching it to your next reply.
Don't paste it directly into your answer, because that won't fit. 

[Moozie1010]

My sims wont stop on the loading screen how do I quit the loading screen?

[EA_Kristi]

@Moozie1010 Please stop spamming and bumping multiple threads with the same issue - I have already removed some of your posts. Please keep your posts regarding this issue in this one thread.

Could you please post your DxDiag as @Phantomlover1717 requested above? To post the DxDiag select the 'Choose File' button below the post box and attach your DxDiag text file. 

Thank you!

- Kristi

[Moozie1010]

I do not no exactly how to attach the file! But it says that there are no problems!

[EA_Kristi]

@Moozie1010 Could you still post the text file with the DxDiag info?

To post the DxDiag select the 'Choose File' button below the post box (you need start replying to a thread and type something as a reply) and attach your DxDiag text file (.txt or .doc). 

Thank you!

- Kristi

[Moozie1010]

I think I did it correctly!