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account issues

by ImmenseStar61
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account issues

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★★★ Newbie

My friend has 2 origin accounts under the same email ? she wants them merged because she has sims 4 on the email and a sims 4 dlc on the other account that is using the same email and she doesn't wan to have to buy the dlc again on the functioning account. She had 2 accounts under the same email because one of the sims games (she bought 2) had a virus so she had to wipe the whole thing so she made a new account with the same email but yet the dlc appeared on the wiped account? would very much appreciate feedback!

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Accepted Solution

Re: account issues

Champion (Retired)

@ImmenseStar61

Your friend needs to contact an EA game advisor, they'll help Standard smile

 

Go here to contact EA support: https://help.ea.com/en/contact-us/new/

  • In the upper right corner, choose your region. If you can't find it, choose US or UK.
  • Choose a game. If you need help with an account issue, choose Origin
  • Choose your platform
  • Choose topic and issue to give EA details. Like maybe Manage my account - missing content (there's no exact option for your issue)
  • Click Select contact option, and hopefully you get in touch with someone fast!

Here are some tips on how to do it if it's complicated!
https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100

Good Luck!

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Message 2 of 3 (105 Views)

All Replies

Re: account issues

Champion (Retired)

@ImmenseStar61

Your friend needs to contact an EA game advisor, they'll help Standard smile

 

Go here to contact EA support: https://help.ea.com/en/contact-us/new/

  • In the upper right corner, choose your region. If you can't find it, choose US or UK.
  • Choose a game. If you need help with an account issue, choose Origin
  • Choose your platform
  • Choose topic and issue to give EA details. Like maybe Manage my account - missing content (there's no exact option for your issue)
  • Click Select contact option, and hopefully you get in touch with someone fast!

Here are some tips on how to do it if it's complicated!
https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100

Good Luck!

Message 2 of 3 (106 Views)

Re: account issues

★★★ Newbie

thank you so much! I'll look into it, thank you for the helpful info!

Message 3 of 3 (72 Views)
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