June 2017
Oh wow, @Csdream02 you're a lifesaver!! It's working now, which is weird because I tried to solve this problem by logging out and back in before. It must've been because I opened it from Origin first this time. Has this worked for anyone else?
June 2017
@BASS-TZAR-RUN @patzthey @Csdream02 @crinrict @nandafr @captianfabulous @notsosmallfry @vanessamarieb_13
We made a change to fix this.
Please let me know if you are still seeing issues.
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June 2017
Working for me too . thaks
June 2017
Oh my gosh, @Csdream02, thank you so much ! I just tried what you said and it worked perfectly. :eahigh_file: Thanks a bunch !!
June 2017
Thank you for working on this. Appreciate it!
June 2017
Yay! Sry about the late reply but I've been playing since, lol! Glad to hear that worked for ya'll and ::it was fixed::
July 2017
@alltheangels_x @patzthey @Csdream02 @nanda-fr @captianfabulous @notsosmallfry @vanessamarieb_13
Hello again
My team has been trying to track down why only certain users were affected by this issue.
If any of you would be willing to provide some additional details, it would be greatly appreciated.
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.
July 2017
I bought a physical copy at my local Wal-Mart. I had the game already installed on my computer - as I had played the free trial through Origins. I put the code into the Origins loader, and I was connected through the internet. I hope I'm being clear enough about this, if you need further clarification, let me know.
July 2017
July 2017 - last edited July 2017
Thank you, this is helpful.
Did you enter the code through the Origin client by selecting "Redeem Product Code"? Was it was this UI?
EDIT: Never mind, we think we figured it out. Thanks again!
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.