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Wrong registration code?

by Steph2030
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Wrong registration code?

★★★★ Newbie

I've downloaded the Mac version of the game from 'GameTree Mac' and having downloaded it, when I come to open and play the game it asks me to re-enter the registration code. I have done this several times but it seems to reject the code I was given in  the conformation email as the window pops up again. What do I do or how do I solve this?

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Accepted Solution

Re: Wrong registration code?

Champion (Retired)

Hi steph2030!

Contact EA here > https://help.ea.com/contact-us , We can not help you with serial codes or registration keys.

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Message 2 of 8 (690 Views)

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Re: Wrong registration code?

Champion (Retired)

Hi steph2030!

Contact EA here > https://help.ea.com/contact-us , We can not help you with serial codes or registration keys.

Message 2 of 8 (691 Views)

Re: Wrong registration code?

★★★★ Newbie

Thank you! X

Message 3 of 8 (650 Views)

Re: Wrong registration code?

Champion (Retired)

Your welcome! :D

Message 4 of 8 (648 Views)

Re: Wrong registration code?

★★★ Newbie

Hi there...

 

Can I just say that me and a bunch of other people seem to be having this same issue and I can't seem to get in contact with EA at all!!

 

http://forum.thesims3.com/jforum/posts/list/15/572954.page#9233502

 

Do you have a customer service email or anything?

 

Thanks for any help. So frustrated cause I really want to play the sims3 lol

Message 5 of 8 (637 Views)

Re: Wrong registration code?

Hero

Do you not get any options ? You need to choose a game, a category and a platform, then at least Email should light up.

 

If it doesn't make sure to choose US as your country.

 

The browser might also be an issue. Firefox works well for me.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 6 of 8 (634 Views)

Re: Wrong registration code?

★★★ Newbie

Thanks. Got an email to them. I didnt realise you have to put the inital infomation in to get it light up.

 

Fingers crossed Standard smile

Message 7 of 8 (632 Views)

Re: Wrong registration code?

Hero

Yeah, it's a bit complicated (I think they've changed that to the worse).

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


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