I have done that, I cleared the IE cache and reset as suggested, still no joy. I did get the welcome screen ok - just could not log on. Then followed the advice to clear IE and the welcome screen has gone.
OK not sure if this helps...I reinstalled IE11, started sims 3 and now have the launcher back again. Still no idea how to sort the log on thing though. All I know is when you delete or reset IE you lose the launcher page.
Thanks a lot for sharing those details with us!
Please, give it another try now, it should allow you to log in again
Let us know how that goes!
@silverwood02 I'm not sure what happened there, but if things are working again with the launcher now, could you please try to log in the main menu as well?
November 2018 - last edited November 2018
Just wanted you to know that the Sims 3 is still not fixed. At least not for me. The "Welcome" page on the launcher is still a blank blue screen. And I still can't sign on in the "Main Menu" page when the game uploads. I can only play offline.
All my problems seem to be gone now, ok I tried this only once and I heard that others were still capable of signing in every once in a while. I couldn't, had to delete the gamefiles in order to achieve login.
Now, I could login straight away and best thing is my store items showed back up also, anyway I'm happy now, let's hope it stays this way
Ok I have tried the game three times now, each time I get the main launcher and am able to log on ok. I don't know what my issue was, but it seems to have been resolved now. Thank you for all your help.
@EA_Mai The first time I didn't, at that time I only deleted my savegame, the second time I just didn't want to do the boring stuff again, so I kept my savegame. I did have problems with not logging in and loosing my store items, but @puzzlezaddict told me that that was probably due to a corrupted folder, so that's when I actually deleted the user folder (except the save games) But in the end that didn't work, because the next time I couldn't login again and when I still started the game without logging in, all my store items were gone again….. But this problem seemed to have been solved too, so I'm totally happy.