May 2018
May 2018
Hi @BeanTheLynx
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2018
im having the same problem yet my game still wont load after removing the mod folder
May 2018
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2018
June 2018
June 2018 - last edited June 2018
You mentioned uninstalling/reinstalling the game. Did you try running Ccleaner and it's registry cleaner? This cleans out temporary files, old registry files, internet cache files and other files that are left behind that are no longer needed. This does not hurt your computer or it's files. If desired, you can back up your Sims 4 folder to the desktop or a USB key.
Ccleaner (Standard Edition is Free)
- http://www.piriform.com/ccleaner/download
How to use CCleaner to fix PC issues
http://www.wikihow.com/Use-CCleaner/
After you've done that try playing the game again - without mods or other game saves as a test to see if the game runs okay.
If it doesn't, have you tried updating your graphics drivers?
Finding devices and updating drivers on your PC
https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/
After updating the graphics drivers, restart the computer.
If you would like further help, please share your computer's information with us. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post or reply directly. (To attach a file click the browse button just above the Preview button, at the bottom of the message box.)
With this information we can see if there's any hardware or driver issues.
June 2018 - last edited June 2018
What happened with me was it got to the loading screen so I click play and it tells me to select world, so I select my household to play on and it keeps loading and wont stop, I left it up for about 30 minutes before I gave up, I tried repairing my game, removing my mods. NOTHING WORKED. someone please help me!
June 2018
Hi @Jackstack66
are you using custom content or mods in your game ?
a lot of custom content/mods is outdated and needs updating.
Try removing everything and see if it then loads.
If it does, narrow down which one it could be,
Here's a list: http://forums.thesims.com/en_US/discussion/941998/broken-updated-mods-seasons-june-2018-patch
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2018
I have like 1000 mods (I aint kidding) and my game wont load and im getting really annoyed and ive tried without mods and it works what can i do???!!! This has started happening since the new update for the Sims 4 Seasons!!!!!! Plz Plz Plz HELP!!!!!!