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Re: Why did I only get 500 simpoints when I registered my game?

by puzzlezaddict
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Original Post

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Why did I only get 500 simpoints when I registered my game?

★★★★ Novice

 So, I create my account. I redeem my simpoints, but realize that there's something wrong. Instead of 1,000 simpoints, I only received 500. It's upsetting, and I want to know WHY this happened. I registered the game and everything. I want my 1,000 simpoints(well, 500 simpoints, since I only received 500). Please help me... Somebody x.x. Has this happened to anybody else? It's really frustrating... 

Message 1 of 8 (1,469 Views)

Accepted Solution

Re: Why did I only get 500 simpoints when I registered my game?

★★★★★ Guide

Common glitch.  You have to contact EA to fix it.  Only they can handle account issues like lost registration codes, recovering passwords, purchasing/refunds, etc. Here is a link to contact them: https://help.ea.com/contact-us

Also, here's a post on how to navigate the contact page in case it's confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html (Just so you know there is no longer an email option, only live chat and phone.)

Best of luck.

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Message 2 of 8 (1,482 Views)

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Re: Why did I only get 500 simpoints when I registered my game?

★★★★★ Guide

Common glitch.  You have to contact EA to fix it.  Only they can handle account issues like lost registration codes, recovering passwords, purchasing/refunds, etc. Here is a link to contact them: https://help.ea.com/contact-us

Also, here's a post on how to navigate the contact page in case it's confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html (Just so you know there is no longer an email option, only live chat and phone.)

Best of luck.

Message 2 of 8 (1,483 Views)

Re: Why did I only get 500 simpoints when I registered my game?

★★★★ Novice

Oh... thank you SO much!... you are so helpful. Confusedmileyhappy:

Message 3 of 8 (1,455 Views)

Re: Why did I only get 500 simpoints when I registered my game?

★★★★ Novice

It has said my wait time to chat is under 5 minutes for the past 15 minutes. What's up with that?

Message 4 of 8 (1,162 Views)

Re: Why did I only get 500 simpoints when I registered my game?

★★★ Newbie

it is 11/22/2015 and i think its too late for me but i need my extra 500

 

Message 5 of 8 (288 Views)

Re: Why did I only get 500 simpoints when I registered my game?

Hero (Retired)

@YAY0_CHICKS_D0PE

 

 we can't help with this  contact CS  to see if there is any possibility or not

 

 

 

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser



Message 6 of 8 (284 Views)

Re: Why did I only get 500 simpoints when I registered my game?

★★★★ Newbie

EA suport is NO SUPORT !!!

Message 7 of 8 (113 Views)
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Re: Why did I only get 500 simpoints when I registered my game?

@term6969  Is there something we can help you with?

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 8 of 8 (94 Views)
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