2013-03-21 11:30 PM
So, I create my account. I redeem my simpoints, but realize that there's something wrong. Instead of 1,000 simpoints, I only received 500. It's upsetting, and I want to know WHY this happened. I registered the game and everything. I want my 1,000 simpoints(well, 500 simpoints, since I only received 500). Please help me... Somebody x.x. Has this happened to anybody else? It's really frustrating...
Solved! Go to Solution.
2013-03-21 11:37 PM
Common glitch. You have to contact EA to fix it. Only they can handle account issues like lost registration codes, recovering passwords, purchasing/refunds, etc. Here is a link to contact them: https://help.ea.com/contact-us
Also, here's a post on how to navigate the contact page in case it's confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html (Just so you know there is no longer an email option, only live chat and phone.)
Best of luck.
2013-03-21 11:37 PM
Common glitch. You have to contact EA to fix it. Only they can handle account issues like lost registration codes, recovering passwords, purchasing/refunds, etc. Here is a link to contact them: https://help.ea.com/contact-us
Also, here's a post on how to navigate the contact page in case it's confusing: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html (Just so you know there is no longer an email option, only live chat and phone.)
Best of luck.
2013-03-21 11:41 PM
Oh... thank you SO much!... you are so helpful. mileyhappy:
2013-08-23 06:43 AM
It has said my wait time to chat is under 5 minutes for the past 15 minutes. What's up with that?
November 2015
it is 11/22/2015 and i think its too late for me but i need my extra 500
November 2015
we can't help with this contact CS to see if there is any possibility or not
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser
October 2019
EA suport is NO SUPORT !!!
October 2019
@term6969 Is there something we can help you with?