Why can't I recover my password to log into my sims3 account?

[shikagreenmint]

I can not seem to get a recovered password after clicking on the forgot password link. It sends me to the EA website witch I can log into but a fail in recovering my sims 3 account password. Please help because I am very confused I why its not working.

[roberta591]

@shikagreenmint This is an open public forum for users by users and specific account information can not be accessed in these forums. You will have to contact EA customer service about this issue - link - EA customer service