Every time I try to create a pet, it crashes on me and I get a white screen. I am able to click on things but I can't see it, can't do anything to fix it. I've googled it before and had this issue and made a new folder for my sims but it's not working. My PC has enough RAM and storage so I don't understand how to fix it and it's super annoying. It hasn't always been like this and I didn't download anything new when it started.
Please post a dxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.