White screen

[MushuBeardy]

On sims 4 whenever I try and create a new sim or a pet the screen goes white but I can still hear the music?

[Phantomlover1717]

Do you have any mods or custom content (CC) in your game? Could you test without?

Could you post a DxDiag? This gives us a bit more information into your system and what is going on.
Feel free to delete any personal information like the 'machine name'. You can attach the DxDiag to your next reply in this post.
You can read about how to gather your DxDiag over here:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/