June 2019 - last edited June 2019 by crinrict
I've been having the same issue, this has been happening since the last update for me, I read about the vsync settings but have not tried that yet. I cleaned out every area of my pc and used Core Temp to monitor my temps and they stay around 50c or lower when playing.
I've never had the power down issue with any other games I played (fortnite. Apex Legands or Swords of Ditto) I have even streamed and pc worked fine.
I'm including any information I can think of that could help with finding a solution.
Thank you
Update: I turned on vsync in the game and through amd catalyst control center, I also lowered the graphic settings down to low-medium and I can play longer, still the temp sits at around 50c as the high.
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July 2019
That is an unbelievable mistake.
And yes, that would put down about any PSU under load, so that was most probably the culprit.
Good that you saw that.
Have fun gaming.
June 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2019
June 2019
Type Windows Update in the search bar and check if on that windows there's any updates you haven't done.
Don't think a T-shirt or the cheat should cause a shut-down.
That's a desktop computer, right ? Does it restart the comptuer or shut it down ? Any bluescreens at all ? Or is it just the game that shuts down ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2019
June 2019
June 2019
@kreatora thank you for your reply, I was hoping I didn't have to consider updating components. But I'll start looking into that if nothing else works.
June 2019
I can find any BSOD in your DxDiag.
Can you confirm that the PC is crashing without a BSOD?
If so the most likely explanation is a power problem.
Try to set Vsync, it will reduce the load on your GPU, but that would only be a workaround, the main problem would remain.
June 2019 - last edited June 2019
@JohnnyBlu84Ah, I built computers since 2000 and a gamer. The first thing you can check is the power button when the computer is on press and hold it until it turns the computer off, When the computer turns off it should spring Back, if the power button is not all the way closed it could be accidently telling the computer to shut off when you play the game. Also since a new power supply was recently installed if it has modular connections make sure the all power connections to the power supply are secure and tight, also power connections to the motherboard need to be secure and tight. A 4 pin power connector that connects near the cpu must be connected or some motherboards will put a kill switch to the power to protect the CPU from damage. Also make sure if you have a dedicated video card that has power connectors make sure you add the special pci-e power connectors either 4 6 or 8.
If you have no idea you can always take it to the local computer shop and they will check out the system for you.
Always unplug your system when working on the inside of the pc from everything including power, monitor and eathernet lines.
Edit: I almost forgot check the case panel connectors on your motherboard to make sure though wires didn't slip out they can cause problems like that if not all the way in.
Edit: I fixed some missed words in my first sentence my keyboard is getting on and tends to skip keys sometimes.
June 2019