Where is my game sims4 ? [ Edited ]

[saintsangels]

I pre-ordered the Sims4 yesterday and after i am paid for it Igot the invoice email.

the money was took but until now I did not see the game in my games or order history in origin .

I have contracted with EA advisor they told me my order status is Submitted ,but I can not see in my history either .

Did sanyone who pre-order the Sims4 the same as mine?

Please Help~

[crinrict · Accepted solution]

I would give it some time. Can't tell you if it's supposed to show up or not. They are having issues atm cause they're putting new stuff up so, it might take a moment.

If you feel unconfortable with waiting, get in touch with a game advisor

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Describe your issue with a few words
4. Select Product: The Sims 3
5. Select Category: Billing/Purchasing or Account Management
6. Select Platform: PC
7. Click Find solution
8. Scroll down and click I still need help
9. Click Chat Now to chat with a Game Advisor
   

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

[MLadyD7]

Are you talking about Sims 4 or 3 ? Sims 4 isn't out till next year. Not sure when it will start showing up.

Since this is a public forum we cannot help you since it would involve accessing your account which we cannot do.  In order to solve your problem you will need to speak with at game advisor at EA Customer support:  https://help.ea.com/contact-us

1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.

[saintsangels]

Thanks for your reply .MLadyD7

I am talking about the Sims 4 ,and

I just want know if the Sims4 will be show up in my order history or in my origin game

or I just need to waitting for the released day and then I can see the game in my origin ?

I have bought game before through the Origin ,there always be a order history iImmediately

but now I am waitting for over 24hrs and just nothing .

[crinrict · Accepted solution]

I would give it some time. Can't tell you if it's supposed to show up or not. They are having issues atm cause they're putting new stuff up so, it might take a moment.

If you feel unconfortable with waiting, get in touch with a game advisor

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Set your language to US at the bottom
3. Describe your issue with a few words
4. Select Product: The Sims 3
5. Select Category: Billing/Purchasing or Account Management
6. Select Platform: PC
7. Click Find solution
8. Scroll down and click I still need help
9. Click Chat Now to chat with a Game Advisor
   

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html