Where is my download que? Its not in 'My Games'

[toribrian1]

I purchased The Sims 3 today at 3 pm. Receied the receipt etc.  Kept checking on Origins ' My Games' and nothing. It is now 6:55 PLEASE HELP!

[rumbutter]

sometimes they don't show up immediately specifically  if Origin was open at the time  log out of Origin and back in this will refresh the games tab when you log back in. also make sure the payment went through  by checking your online bank/paypal account if all is well there and the game has not shown up contact CS and or that the right account was logged into if one has more than one account

http://help.ea.com/en/article/contact-ea-help/