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Whenever I tried to go in my game it's stuck on a white screen and won't load

by Selah485
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Whenever I tried to go in my game it's stuck on a white screen and won't load

★ Novice

Whenever I go into my game and wait for the loading screen just a white screen pops us and I've been trying multiple times, but it just doesn't work.

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Re: Whenever I tried to go in my game it's stuck on a white screen and won't loa

@Selah485  Please move your entire Sims 3 folder out of Documents\Electronic Arts and onto your desktop.  When you open the launcher, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether the game works.  Let me know either way.

 

If you still get a white screen, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.

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Re: Whenever I tried to go in my game it's stuck on a white screen and won't loa

@Selah485  Please move your entire Sims 3 folder out of Documents\Electronic Arts and onto your desktop.  When you open the launcher, a clean folder will spawn with no content.  Don't add anything to this folder yet; just see whether the game works.  Let me know either way.

 

If you still get a white screen, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (119 Views)
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Re: Whenever I tried to go in my game it's stuck on a white screen and won't loa

★ Novice
@puzzlezaddict Great thank you, it works thanks for your help! 😊
Message 3 of 3 (110 Views)
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