Whenever I open the Sims 4 it just shows a white screen

[turtleripjaw]

Hi, so I'm having problems with the Sims 4 because whenever I open the game it loads up like normal but then it just stays on a blank white screen so I can't do anything and it won't let me exit the app either.

I've removed all my custom content, updated the game, repaired the game, tried to play it in windowed mode, and I even updated my digital drive, but nothing works I don't know if it's the new update or just my laptop but I really have tried so many things and I don't know what to do.

[puzzlezaddict]

@turtleripjaw  Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/