When Purchasing the Tiny Living pack I also had a pack pre-owned in Cart. HELP

[Mysticaldancer]

I previously owned both Perfect Patio and for some reason it was still in cart after purchase. When I bought Tiny Living it then paid for both despite my ownership of PP. Is there anyway to get a refund or any way to resolve the Issue.

Thank you.

[jpkarlsen · Accepted solution]

@Mysticaldancer 

You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support

[Coley666]

You can try but because it's a game pack it may not work. However, you need to contact EA Support directly about account and refund enquiries.

[jpkarlsen · Accepted solution]

@Mysticaldancer 

You need to contact Support. https://help.ea.com/en/contact-us/?product=the-sims-4&platform=pc&category=technical-support