Whats a secondary way to download Origin?

[MistyPancake106]

Hi, I just recently purchased The Sims 4, and I am sort of new to all of this, but as soon as I went to download The Sims 4, I was told to download Origin by running OriginThinSetup.exe, which I did, but as soon as it loaded, it was just a blank grey window, with a black border with the word Origin on it, so I was hoping someone could possibly help me figure out how to download Origin a different way. I have a DELL laptop running Windows 7. 

Thank you for your time,

MistyPancake106

[MistyPancake106 · Accepted solution]

Thank you so much for the link although it did not work for me, my issue was far more advanced and took 2 hours on the phone with an EA associate, and we went through the following steps, which eventually fixed it.

Solution:

Issue: - Seeing a white screen when downloading origin on:

- ask to reset Internet Explorer via the Internet options page
- ask to re download Origin (no go)
- attempt to disable FW and AV
- Create new user / Switch user to alternative admin account to test the download for origin (no go)
- restart in safemode with networking ( no go due to internet connection issue)
- Download older version of Origin found under https://help.ea.com/en-us/help/origin/origin/operating-system-not-supported-by-origin
- set compatibility to run on vista SP2
- able to download and install origin but when downloading Sims 4 it is asking to download and install Origin/ update.
- advised to have the customer download the most resent VC++
- restart pc ( no go )
- ask to Disable origin In game overlay via Application settings of origin
- able to Download Sims 4 game now
- ask to observe as this should take 1 hour depending on the speed of net
- no other issue.

[roberta591]

@MistyPancake106  Try this - link - Origin installer

[MistyPancake106 · Accepted solution]

Thank you so much for the link although it did not work for me, my issue was far more advanced and took 2 hours on the phone with an EA associate, and we went through the following steps, which eventually fixed it.

Solution:

Issue: - Seeing a white screen when downloading origin on:

- ask to reset Internet Explorer via the Internet options page
- ask to re download Origin (no go)
- attempt to disable FW and AV
- Create new user / Switch user to alternative admin account to test the download for origin (no go)
- restart in safemode with networking ( no go due to internet connection issue)
- Download older version of Origin found under https://help.ea.com/en-us/help/origin/origin/operating-system-not-supported-by-origin
- set compatibility to run on vista SP2
- able to download and install origin but when downloading Sims 4 it is asking to download and install Origin/ update.
- advised to have the customer download the most resent VC++
- restart pc ( no go )
- ask to Disable origin In game overlay via Application settings of origin
- able to Download Sims 4 game now
- ask to observe as this should take 1 hour depending on the speed of net
- no other issue.

[EA_David]

@MistyPancake106 Thanks for coming back with details of what worked for you. This particular situation was a bit more involved than average, and hopefully this info is helpful to anyone else who has the same issue as you.