What happened?

[mmmoran58]

I recently got some new cc and whenever I try to play the game a message pops up that says "Unable to start: Cannot start because the below file appears to be corrupted. If this file is a mid please remove it and try again. If not, please repair or reinstall the game via Origin." I'm not sure what to do seeing as I have already taken out all of my cc and mods, repaired the game, updated the game, and reinstalled it. Please help if you can I'm very frustrated and confused this would be a life saver. 

[crinrict]

Hi @mmmoran58

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.