WINDOWS graphic issues. Shadows/colours in general low quality and pixelated. [ Edited ]

[kaat31]

Hello. My apologies if I do something wrong. This is my first time making a thread. I was previously a mac player, got the 64 bit update, but it doesn't work, so I decided to go back to my windows. I wondered why I wasn't playing on my windows all along, when I suddenly remembered why I went back to MAC. The shadows on my computer (both game but also video... so basically in general) are f*cked up.

I have included screenshots to show you what I mean. This all happened last summer (2020) when I started playing GTA 5. The graphics were f***** up so I did some things... The thing is idk what I did. Do you know where I should go to get this fixed? Another forum perhaps? Does someone on here know what to do?

*I would like to add that what you see in these pictures isn't what i see. Kinda... This is indeed what it looks like but I turned the brightness up. So instead of it being very dark, for me it is lighter but very pixelated.

[puzzlezaddict · Accepted solution]

@kaat31  That's interesting that windowed mode is so much brighter.  There's still something strange about your Nvidia options or maybe some other settings on your computer.  But if you don't want to deal with that, try using Windowed Borderless Gaming.  It's a free download that works well with Sims 3.  It should make the game window take up the whole screen but still technically run in windowed mode.

[puzzlezaddict]

@kaat31  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

If you have a laptop and you've been playing on battery, please test with the laptop plugged in.  The battery saving options may, among other things, darken the screen to save energy.

[kaat31]

Thank you. I usually play with my laptops plugged in.

The length seems to be too long. I have left out some of the bottom part.
DxDiag:

Spoiler

------------------
System Information
------------------
Time of this report: 11/9/2020, 22:06:12
Machine name: DESKTOP-POJKCR6
Machine Id: {B1AE3171-3BAE-4637-8289-DA3608984186}
Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: Dutch (Regional Setting: Dutch)
System Manufacturer: Dell Inc.
System Model: XPS 15 9550
BIOS: 1.14.0 (type: UEFI)
Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
Memory: 16384MB RAM
Available OS Memory: 16248MB RAM
Page File: 7662MB used, 11016MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 240 DPI (250 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Enabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.7
DxDiag Version: 10.00.18362.0387 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 530
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_191B&SUBSYS_06E41028&REV_06
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8251 MB
Dedicated Memory: 128 MB
Shared Memory: 8123 MB
Current Mode: 3840 x 2160 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.657227,0.329102), Green(0.204102,0.724609), Blue(0.145508,0.049805), White Point(0.300781,0.331055)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SHP143E
Native Mode: 3840 x 2160(p) (59.997Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_143a24a56dc6c029\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_143a24a56dc6c029\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_143a24a56dc6c029\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_143a24a56dc6c029\igd12umd64.dll
Driver File Version: 26.20.0100.8142 (English)
Driver Version: 26.20.100.8142
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 11/04/2020 1:00:00, 1435936 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-5A5B-11CF-566C-8026BDC2D735}
Vendor ID: 0x8086
Device ID: 0x191B
SubSys ID: 0x06E41028
Revision ID: 0x0006
Driver Strong Name: oem180.inf:5f63e5340a14bf6c:iSKLD_w10_DS:26.20.100.8142ci\ven_8086&dev_191b&subsys_06e41028
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

Card name: NVIDIA GeForce GTX 960M
Manufacturer: NVIDIA
Chip type: GeForce GTX 960M
DAC type: Integrated RAMDAC
Device Type: Render-Only Device
Device Key: Enum\PCI\VEN_10DE&DEV_139B&SUBSYS_06E41028&REV_A2
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10133 MB
Dedicated Memory: 2010 MB
Shared Memory: 8123 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_1cb2f96fd365efce\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_1cb2f96fd365efce\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_1cb2f96fd365efce\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_1cb2f96fd365efce\nvldumdx.dll
Driver File Version: 27.21.0014.5148 (English)
Driver Version: 27.21.14.5148
DDI Version: 12
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 21/06/2020 1:00:00, 1038344 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x10DE
Device ID: 0x139B
SubSys ID: 0x06E41028
Revision ID: 0x00A2
Driver Strong Name: oem18.inf:0f066de379c1b3f2:Section022:27.21.14.5148ci\ven_10de&dev_139b&subsys_06e41028
Rank Of Driver: 00CF0001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

-------------
Sound Devices
-------------
Description: Speakers / Headphones (Realtek Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_102806E4&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7917 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 23/08/2016 0:00:00, 5293064 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7917 (English)
Driver Attributes: Final Retail
Date and Size: 8/26/2016 08:18:44, 5293064 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: Integrated Webcam
Category: Camera
SymbolicLink: \\?\usb#vid_0c45&pid_6713&mi_00#6&55fca&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Location: Front
Rotation: 0
Manufacturer: Microsoft
HardwareID: USB\VID_0C45&PID_6713&REV_5605&MI_00,USB\VID_0C45&PID_6713&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.18362.815
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 21/06/2006 0:00:00
Service: usbvideo
Class: Camera
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: Integrated Webcam
Parent: USB\VID_0C45&PID_6713\5&106a1f17&0&12
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: WdmCompanionFilter
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: n/a
SensorGroupID: n/a
MFT0: n/a
DMFT: n/a
CustomCaptureSource: n/a
DependentStillCapture: n/a
EnablePlatformDMFT: n/a
DMFTChain: n/a
EnableDshowRedirection: n/a
FrameServerEnabled: n/a
AnalogProviders: n/a
ProfileIDs: n/a

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: HIDI2C Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x06CB, 0x7A13
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: HIDI2C Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x06CB, 0x7A13
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Touchscreen
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F3, 0x21D4
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Touchscreen
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F3, 0x21D4
FF Driver: n/a

Device Name: Touchscreen
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04F3, 0x21D4
FF Driver: n/a

Device Name: Converted Portable Device Control device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0000
FF Driver: n/a

Device Name: Converted Portable Device Control device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0000
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Device Name: Intel(R) HID Event Filter
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x8087, 0x0A1E
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x045E, 0x0000
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 3/19/2019 05:43:43, 46592 bytes
| Driver: kbdclass.sys, 3/19/2019 05:43:43, 70968 bytes
|
+ Standard PS/2 Keyboard
| Matching Device ID: *PNP0303
| Service: i8042prt
| Driver: i8042prt.sys, 3/19/2019 05:43:43, 119296 bytes
| Driver: kbdclass.sys, 3/19/2019 05:43:43, 70968 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x8087, 0x0000
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 3/19/2019 05:43:43, 46592 bytes
| Driver: kbdclass.sys, 3/19/2019 05:43:43, 70968 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x06CB, 0x0000
| Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| Service: mouhid
| Driver: mouhid.sys, 3/19/2019 05:43:43, 35840 bytes
| Driver: mouclass.sys, 3/19/2019 05:43:43, 66872 bytes
|
+ PS/2 Compatible Mouse
| Matching Device ID: *PNP0F13
| Service: i8042prt
| Driver: mouclass.sys, 3/19/2019 05:43:43, 66872 bytes
| Driver: i8042prt.sys, 3/19/2019 05:43:43, 119296 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 119.9 GB
Total Space: 474.1 GB
File System: NTFS
Model: NVMe THNSN5512GPU7 NV

edited to add spoiler tag.  -puzzlezaddict

[puzzlezaddict]

@kaat31  Please attach the whole thing to a post.  The bottom section is one of the most important—it lists the last ten Windows errors, or a subset of them, hopefully including any errors that happen while you play.

Please also attach the file called deviceconfig.log in Documents\Electronic Arts\The Sims 3.  You can delete your user and computer names, about 25 lines down, but there's no other identifying information in that file.  It will show what the game makes of your hardware and which graphics card it's using.

[kaat31]

Spoiler

--------------
System Devices
--------------

(left out)

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,10.00.18362.1082
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,10.00.18362.1082
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,10.00.18362.0001
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,10.00.18362.0001
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,10.00.18362.1016
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,10.00.18362.0001
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,10.00.18362.1139
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,10.00.18362.0001
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,10.00.18362.0001
DV Muxer,0x00400000,0,0,qdv.dll,10.00.18362.0001
Color Space Converter,0x00400001,1,1,quartz.dll,10.00.18362.0900
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.18362.0001
AVI Splitter,0x00600000,1,1,quartz.dll,10.00.18362.0900
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,10.00.18362.0900
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,10.00.18362.0001
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,10.00.18362.1139
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,10.00.18362.0900
StreamBufferSink,0x00200000,0,0,sbe.dll,10.00.18362.0001
MJPEG Decompressor,0x00600000,1,1,quartz.dll,10.00.18362.0900
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,10.00.18362.0900
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,10.00.18362.0900
VBI Codec,0x00600000,1,4,VBICodec.ax,10.00.18362.0001
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,10.00.18362.0900
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,10.00.18362.0001
SBE2FileScan,0x00200000,0,0,sbe.dll,10.00.18362.0001
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,10.00.18362.0001
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,10.00.18362.0900
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,10.00.18362.0900
DV Splitter,0x00600000,1,2,qdv.dll,10.00.18362.0001
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,10.00.18362.0900
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,10.00.18362.0001
ACM Wrapper,0x00600000,1,1,quartz.dll,10.00.18362.0900
Video Renderer,0x00800001,1,0,quartz.dll,10.00.18362.0900
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,10.00.18362.0001
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,10.00.18362.0900
Video Renderer,0x00400000,1,0,quartz.dll,10.00.18362.0900
VPS Decoder,0x00200000,0,0,WSTPager.ax,10.00.18362.0001
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.18362.0001
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,
File writer,0x00200000,1,0,qcap.dll,10.00.18362.0001
DVD Navigator,0x00200000,0,3,qdvd.dll,10.00.18362.0900
Overlay Mixer2,0x00200000,1,1,,
AVI Draw,0x00600064,9,1,quartz.dll,10.00.18362.0900
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,10.00.18362.0001
WST Pager,0x00200000,1,1,WSTPager.ax,10.00.18362.0001
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,10.00.18362.0900
DV Video Decoder,0x00800000,1,1,qdv.dll,10.00.18362.0001
SampleGrabber,0x00200000,1,1,qedit.dll,10.00.18362.0900
Null Renderer,0x00200000,1,0,qedit.dll,10.00.18362.0900
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,10.00.18362.0001
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,10.00.18362.0001
StreamBufferSource,0x00200000,0,0,sbe.dll,10.00.18362.0001
Smart Tee,0x00200000,1,2,qcap.dll,10.00.18362.0001
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,10.00.18362.0900
AVI/WAV File Source,0x00400000,0,2,quartz.dll,10.00.18362.0900
Wave Parser,0x00400000,1,1,quartz.dll,10.00.18362.0900
MIDI Parser,0x00400000,1,1,quartz.dll,10.00.18362.0900
Multi-file Parser,0x00400000,1,1,quartz.dll,10.00.18362.0900
File stream renderer,0x00400000,1,1,quartz.dll,10.00.18362.0900
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,10.00.18362.0001
StreamBufferSink2,0x00200000,0,0,sbe.dll,10.00.18362.0001
AVI Mux,0x00200000,1,0,qcap.dll,10.00.18362.0001
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,10.00.18362.0900
File Source (Async.),0x00400000,0,1,quartz.dll,10.00.18362.0900
File Source (URL),0x00400000,0,1,quartz.dll,10.00.18362.0900
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,10.00.18362.0001
Enhanced Video Renderer,0x00200000,1,0,evr.dll,10.00.18362.0001
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,10.00.18362.0001
MPEG Video Decoder,0x40000001,1,1,quartz.dll,10.00.18362.0900

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,10.00.18362.0001

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,10.00.18362.0001
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,10.00.18362.0001
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,10.00.18362.0001
DV Video Encoder,0x00200000,0,0,qdv.dll,10.00.18362.0001
MJPEG Compressor,0x00200000,0,0,quartz.dll,10.00.18362.0900

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,10.00.18362.1082
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,10.00.18362.1082
IMA ADPCM,0x00200000,1,1,quartz.dll,10.00.18362.0900
PCM,0x00200000,1,1,quartz.dll,10.00.18362.0900
Microsoft ADPCM,0x00200000,1,1,quartz.dll,10.00.18362.0900
GSM 6.10,0x00200000,1,1,quartz.dll,10.00.18362.0900
CCITT A-Law,0x00200000,1,1,quartz.dll,10.00.18362.0900
CCITT u-Law,0x00200000,1,1,quartz.dll,10.00.18362.0900
MPEG Layer-3,0x00200000,1,1,quartz.dll,10.00.18362.0900

Audio Capture Sources:
Microphone (Realtek Audio),0x00200000,0,0,qcap.dll,10.00.18362.0001

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,10.00.18362.1139
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,10.00.18362.1139
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,10.00.18362.1139

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,10.00.18362.0900
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,10.00.18362.0900

WDM Streaming Capture Devices:
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,10.00.18362.0001
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,10.00.18362.0001
Integrated Webcam,0x00200000,1,1,ksproxy.ax,10.00.18362.0001

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,10.00.18362.0001

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.18362.0001
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.18362.0001
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.18362.0001
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,10.00.18362.0001
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,10.00.18362.0001

Video Capture Sources:
Integrated Webcam,0x00200000,1,1,ksproxy.ax,10.00.18362.0001

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,10.00.18362.0001

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,10.00.18362.0001
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,10.00.18362.0001

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,msvidctl.dll,6.05.18362.0900
Encrypt/Tag,0x00200000,0,0,,
PTFilter,0x00200000,0,0,,
XDS Codec,0x00200000,0,0,,

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,10.00.18362.0001

Audio Renderers:
Speakers / Headphones (Realtek Audio),0x00200000,1,0,quartz.dll,10.00.18362.0900
Default DirectSound Device,0x00800000,1,0,quartz.dll,10.00.18362.0900
Default WaveOut Device,0x00200000,1,0,quartz.dll,10.00.18362.0900
DirectSound: Speakers / Headphones (Realtek Audio),0x00200000,1,0,quartz.dll,10.00.18362.0900

----------------------------
Preferred DirectShow Filters
----------------------------

[HKEY_LOCAL_MACHINE\Software\Microsoft\DirectShow\Preferred]

<media subtype GUID>, [<filter friendly name>, ]<filter CLSID>

MEDIASUBTYPE_DVD_LPCM_AUDIO, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS
MEDIASUBTYPE_MPEG2_AUDIO, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS
MEDIASUBTYPE_MPEG2_VIDEO, Microsoft DTV-DVD Video Decoder, CLSID_CMPEG2VidDecoderDS
{78766964-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
{7634706D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_mp4s, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
{64697678-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
{58564944-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
{5634504D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_MP4S, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_WMVR, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVP, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
{44495658-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_WMVA, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_mpg4, Mpeg4 Decoder DMO, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_MPG4, Mpeg4 Decoder DMO, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_h264, Microsoft DTV-DVD Video Decoder, CLSID_CMPEG2VidDecoderDS
MEDIASUBTYPE_H264, Microsoft DTV-DVD Video Decoder, CLSID_CMPEG2VidDecoderDS
MEDIASUBTYPE_WMV3, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_mp43, Mpeg43 Decoder DMO, CLSID_CMpeg43DecMediaObject
MEDIASUBTYPE_MP43, Mpeg43 Decoder DMO, CLSID_CMpeg43DecMediaObject
MEDIASUBTYPE_m4s2, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_WMV2, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_MSS2, WMV Screen decoder DMO, CLSID_CMSSCDecMediaObject
MEDIASUBTYPE_M4S2, Mpeg4s Decoder DMO, CLSID_CMpeg4sDecMediaObject
MEDIASUBTYPE_WVP2, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_mp42, Mpeg4 Decoder DMO, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_MP42, Mpeg4 Decoder DMO, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_WMV1, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_MSS1, WMV Screen decoder DMO, CLSID_CMSSCDecMediaObject
MEDIASUBTYPE_WVC1, WMVideo Decoder DMO, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_AVC1, Microsoft DTV-DVD Video Decoder, CLSID_CMPEG2VidDecoderDS
MEDIASUBTYPE_MPEG_LOAS, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS
MEDIASUBTYPE_MPEG_ADTS_AAC, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS
MEDIASUBTYPE_WMAUDIO_LOSSLESS, WMAudio Decoder DMO, CLSID_CWMADecMediaObject
MEDIASUBTYPE_WMAUDIO3, WMAudio Decoder DMO, CLSID_CWMADecMediaObject
WMMEDIASUBTYPE_WMAudioV8, WMAudio Decoder DMO, CLSID_CWMADecMediaObject
MEDIASUBTYPE_MSAUDIO1, WMAudio Decoder DMO, CLSID_CWMADecMediaObject
MEDIASUBTYPE_RAW_AAC1, Microsoft DTV-DVD Audio Decoder, CLSID_CMPEG2AudDecoderDS
WMMEDIASUBTYPE_MP3, MP3 Decoder DMO, CLSID_CMP3DecMediaObject
MEDIASUBTYPE_MPEG1Payload, MPEG Video Decoder, CLSID_CMpegVideoCodec
MEDIASUBTYPE_MPEG1Packet, MPEG Video Decoder, CLSID_CMpegVideoCodec
{6C737664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
{64737664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
{64687664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
MEDIASUBTYPE_MJPG, MJPEG Decompressor, CLSID_MjpegDec
{20637664-0000-0010-8000-00AA00389B71}, DV Video Decoder, CLSID_DVVideoCodec
MEDIASUBTYPE_MPEG1AudioPayload, MPEG Audio Decoder, CLSID_CMpegAudioCodec
WMMEDIASUBTYPE_WMSP2, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
WMMEDIASUBTYPE_WMSP1, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject

---------------------------
Media Foundation File Versions
---------------------------

mfcore.dll, 10.00.18362.1139
mfreadwrite.dll, 10.00.18362.0719
mfcaptureengine.dll, 10.00.18362.0001
mfsensorgroup.dll, 10.00.18362.0628
windows.media.dll, 10.00.18362.0959
frameserver.dll, 10.00.18362.0628
fsclient.dll, 10.00.18362.0628

---------------------------
Media Foundation Transforms
---------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms]

<category>:
<transform friendly name>, <transform CLSID>, <flags>, [<merit>, ]<file name>, <file version>

Video Decoders:
Intel® Hardware M-JPEG Decoder MFT, {00C69F81-0524-48C0-A353-4DD9D54F9A6E}, 0x6, 7, mfx_mft_mjpgvd_64.dll, 10.20.0003.0026
NVIDIA MJPEG Video Decoder MFT, {70F36578-2741-454F-B494-E8563DDD1CB4}, 0x4, 8, nvDecMFTMjpegx.dll, 27.21.0014.5148
Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}, 0x1, msmpeg2vdec.dll, 10.00.18362.1139
DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}, 0x1, mfdvdec.dll, 10.00.18362.0001
Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT, 0x1, mp4sdecd.dll, 10.00.18362.1016
Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT, 0x1, msmpeg2vdec.dll, 10.00.18362.1139
WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject, 0x1, wmvsdecd.dll, 10.00.18362.0001
WMVideo Decoder MFT, CLSID_CWMVDecMediaObject, 0x1, wmvdecod.dll, 10.00.18362.1139
MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}, 0x1, mfmjpegdec.dll, 10.00.18362.0900
Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject, 0x1, mp43decd.dll, 10.00.18362.0001
Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject, 0x1, mpg4decd.dll, 10.00.18362.0001
VP9VideoExtensionDecoder
HEVCVideoExtension
HEIFImageExtension
WebpImageExtension
Video Encoders:
Intel® Quick Sync Video H.264 Encoder MFT, {4BE8D3C0-0515-4A37-AD55-E4BAE19AF471}, 0x4, 7, mfx_mft_h264ve_64.dll, 10.20.0003.0026
NVIDIA H.264 Encoder MFT, {60F44560-5A20-4857-BFEF-D29773CB8040}, 0x4, 8, nvEncMFTH264x.dll, 27.21.0014.5148
Intel® Hardware H265 Encoder MFT, {BC10864D-2B34-408F-912A-102B1B867B6C}, 0x4, 7, mfx_mft_h265ve_64.dll, 10.20.0003.0026
H264 Encoder MFT, {6CA50344-051A-4DED-9779-A43305165E35}, 0x1, mfh264enc.dll, 10.00.18362.1049
WMVideo8 Encoder MFT, CLSID_CWMVXEncMediaObject, 0x1, wmvxencd.dll, 10.00.18362.0001
H263 Encoder MFT, {BC47FCFE-98A0-4F27-BB07-698AF24F2B38}, 0x1, mfh263enc.dll, 10.00.18362.0001
WMVideo9 Encoder MFT, CLSID_CWMV9EncMediaObject, 0x1, wmvencod.dll, 10.00.18362.0001
Microsoft MPEG-2 Video Encoder MFT, {E6335F02-80B7-4DC4-ADFA-DFE7210D20D5}, 0x2, msmpeg2enc.dll, 10.00.18362.0001
VP9VideoExtensionEncoder
HEVCVideoExtensionEncoder
HEIFImageExtension
Video Effects:
Frame Rate Converter, CLSID_CFrameRateConvertDmo, 0x1, mfvdsp.dll, 10.00.18362.0001
Resizer MFT, CLSID_CResizerDMO, 0x1, vidreszr.dll, 10.00.18362.0001
VideoStabilization MFT, {51571744-7FE4-4FF2-A498-2DC34FF74F1B}, 0x1, MSVideoDSP.dll, 10.00.18362.0001
Color Control, CLSID_CColorControlDmo, 0x1, mfvdsp.dll, 10.00.18362.0001
Color Converter MFT, CLSID_CColorConvertDMO, 0x1, colorcnv.dll, 10.00.18362.0001
Video Processor:
Microsoft Video Processor MFT, {88753B26-5B24-49BD-B2E7-0C445C78C982}, 0x1, msvproc.dll, 10.00.18362.0387
Audio Decoders:
Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}, 0x1, DolbyDecMFT.dll, 10.00.18362.1139
MS AMRNB Decoder MFT, {265011AE-5481-4F77-A295-ABB6FFE8D63E}, 0x1, MSAMRNBDecoder.dll, 10.00.18362.0001
WMAudio Decoder MFT, CLSID_CWMADecMediaObject, 0x1, WMADMOD.DLL, 10.00.18362.1082
Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT, 0x1, MSAudDecMFT.dll, 10.00.18362.1049
A-law Wrapper MFT, {36CB6E0C-78C1-42B2-9943-846262F31786}, 0x1, mfcore.dll, 10.00.18362.1139
GSM ACM Wrapper MFT, {4A76B469-7B66-4DD4-BA2D-DDF244C766DC}, 0x1, mfcore.dll, 10.00.18362.1139
WMAPro over S/PDIF MFT, CLSID_CWMAudioSpdTxDMO, 0x1, WMADMOD.DLL, 10.00.18362.1082
Microsoft Opus Audio Decoder MFT, {63E17C10-2D43-4C42-8FE3-8D8B63E46A6A}, 0x1, MSOpusDecoder.dll, 10.00.18362.0001
Microsoft FLAC Audio Decoder MFT, {6B0B3E6B-A2C5-4514-8055-AFE8A95242D9}, 0x1, MSFlacDecoder.dll, 10.00.18362.0778
Microsoft MPEG Audio Decoder MFT, {70707B39-B2CA-4015-ABEA-F8447D22D88B}, 0x1, MSAudDecMFT.dll, 10.00.18362.1049
WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject, 0x1, WMSPDMOD.DLL, 10.00.18362.0001
G711 Wrapper MFT, {92B66080-5E2D-449E-90C4-C41F268E5514}, 0x1, mfcore.dll, 10.00.18362.1139
IMA ADPCM ACM Wrapper MFT, {A16E1BFF-A80D-48AD-AECD-A35C005685FE}, 0x1, mfcore.dll, 10.00.18362.1139
MP3 Decoder MFT, CLSID_CMP3DecMediaObject, 0x1, mp3dmod.dll, 10.00.18362.0001
Microsoft ALAC Audio Decoder MFT, {C0CD7D12-31FC-4BBC-B363-7322EE3E1879}, 0x1, MSAlacDecoder.dll, 10.00.18362.0001
ADPCM ACM Wrapper MFT, {CA34FE0A-5722-43AD-AF23-05F7650257DD}, 0x1, mfcore.dll, 10.00.18362.1139
Dolby TrueHD IEC-61937 converter MFT, {CF5EEEDF-0E92-4B3B-A161-BD0FFE545E4B}, 0x1, mfaudiocnv.dll, 10.00.18362.0001
DTS IEC-61937 converter MFT, {D035E24C-C877-42D7-A795-2A8A339B472F}, 0x1, mfaudiocnv.dll, 10.00.18362.0001
Audio Encoders:
LPCM DVD-Audio MFT, {068A8476-9229-4CC0-9D49-2FC699DCD30A}, 0x1, mfaudiocnv.dll, 10.00.18362.0001
MP3 Encoder ACM Wrapper MFT, {11103421-354C-4CCA-A7A3-1AFF9A5B6701}, 0x1, mfcore.dll, 10.00.18362.1139
Microsoft FLAC Audio Encoder MFT, {128509E9-C44E-45DC-95E9-C255B8F466A6}, 0x1, MSFlacEncoder.dll, 10.00.18362.0719
WM Speech Encoder DMO, CLSID_CWMSPEncMediaObject2, 0x1, WMSPDMOE.DLL, 10.00.18362.1082
MS AMRNB Encoder MFT, {2FAE8AFE-04A3-423A-A814-85DB454712B0}, 0x1, MSAMRNBEncoder.dll, 10.00.18362.0001
Microsoft MPEG-2 Audio Encoder MFT, {46A4DD5C-73F8-4304-94DF-308F760974F4}, 0x1, msmpeg2enc.dll, 10.00.18362.0001
WMAudio Encoder MFT, CLSID_CWMAEncMediaObject, 0x1, WMADMOE.DLL, 10.00.18362.1082
Microsoft AAC Audio Encoder MFT, {93AF0C51-2275-45D2-A35B-F2BA21CAED00}, 0x1, mfAACEnc.dll, 10.00.18362.0001
Microsoft ALAC Audio Encoder MFT, {9AB6A28C-748E-4B6A-BFFF-CC443B8E8FB4}, 0x1, MSAlacEncoder.dll, 10.00.18362.0001
Microsoft Dolby Digital Encoder MFT, {AC3315C9-F481-45D7-826C-0B406C1F64B8}, 0x1, msac3enc.dll, 10.00.18362.0001
Audio Effects:
AEC, CLSID_CWMAudioAEC, 0x1, mfwmaaec.dll, 10.00.18362.0001
Resampler MFT, CLSID_CResamplerMediaObject, 0x1, resampledmo.dll, 10.00.18362.0001
Multiplexers:
Microsoft MPEG2 Multiplexer MFT, {AB300F71-01AB-46D2-AB6C-64906CB03258}, 0x2, mfmpeg2srcsnk.dll, 10.00.18362.1139
Others:
Microsoft H264 Video Remux (MPEG2TSToMP4) MFT, {05A47EBB-8BF0-4CBF-AD2F-3B71D75866F5}, 0x1, msmpeg2vdec.dll, 10.00.18362.1139

--------------------------------------------
Media Foundation Enabled Hardware Categories
--------------------------------------------

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\HardwareMFT]

EnableEncoders = 1
EnableDecoders = 1

-------------------------------------
Media Foundation Byte Stream Handlers
-------------------------------------

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\ByteStreamHandlers]
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\Preferred]

<file ext. or MIME type>, <handler CLSID>, <brief description>[, Preferred]

.3g2, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.3gp, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.3gp2, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.3gpp, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.aac, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
.ac3, {46031BA1-083F-47D9-8369-23C92BDAB2FF}, AC-3 Byte Stream Handler, Preferred
.adt, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
.adts, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
.am?, {EFE6208A-0A2C-49FA-8A01-3768B559B6DA}, MF AMRNB Media Source ByteStreamHandler
.amr, {EFE6208A-0A2C-49FA-8A01-3768B559B6DA}, MF AMRNB Media Source ByteStreamHandler, Preferred
.asf, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
.avi, {7AFA253E-F823-42F6-A5D9-714BDE467412}, AVI Byte Stream Handler, Preferred
.dvr-ms, {A8721937-E2FB-4D7A-A9EE-4EB08C890B6E}, MF SBE Source ByteStreamHandler
.dvr-ms, {65964407-A5D8-4060-85B0-1CCD63F768E2}, dvr-ms Byte Stream Handler, Preferred
.ec3, {46031BA1-083F-47D9-8369-23C92BDAB2FF}, AC-3 Byte Stream Handler, Preferred
.flac, {0E41CFB8-0506-40F4-A516-77CC23642D91}, MF FLAC Media Source ByteStreamHandler, Preferred
.m2t, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.m2ts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.m4a, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.m4v, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.mk3d, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, MKV Byte Stream Handler, Preferred
.mka, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, MKV Byte Stream Handler, Preferred
.mks, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, MKV Byte Stream Handler, Preferred
.mkv, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, MKV Byte Stream Handler, Preferred
.mod, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.mov, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.mp2v, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.mp3, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
.mp4, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.mp4v, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.mpa, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
.mpeg, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.mpg, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.mts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.nsc, {B084785C-DDE0-4D30-8CA8-05A373E185BE}, NSC Byte Stream Handler, Preferred
.sami, {7A56C4CB-D678-4188-85A8-BA2EF68FA10D}, SAMI Byte Stream Handler, Preferred
.smi, {7A56C4CB-D678-4188-85A8-BA2EF68FA10D}, SAMI Byte Stream Handler, Preferred
.tod, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.ts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.tts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.uvu, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
.vob, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
.wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
.weba, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, WEBM Byte Stream Handler, Preferred
.webm, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, WEBM Byte Stream Handler, Preferred
.wm, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
.wma, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
.wmv, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
.wtv, {65964407-A5D8-4060-85B0-1CCD63F768E2}, WTV Byte Stream Handler, Preferred
audio/3gpp, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
audio/3gpp2, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
audio/aac, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
audio/aacp, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
audio/eac3, {46031BA1-083F-47D9-8369-23C92BDAB2FF}, AC-3 Byte Stream Handler, Preferred
audio/flac, {0E41CFB8-0506-40F4-A516-77CC23642D91}, MF FLAC Media Source ByteStreamHandler, Preferred
audio/L16, {3FFB3B8C-EB99-472B-8902-E1C1B05F07CF}, LPCM Byte Stream Handler, Preferred
audio/mp3, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
audio/mp4, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
audio/MP4A-LATM, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
audio/mpa, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
audio/mpeg, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
audio/mpeg3, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
audio/vnd.dlna.adts, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
audio/vnd.dolby.dd-raw, {46031BA1-083F-47D9-8369-23C92BDAB2FF}, AC-3 Byte Stream Handler, Preferred
audio/wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
audio/webm, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, WEBM Byte Stream Handler, Preferred
audio/x-aac, {926F41F7-003E-4382-9E84-9E953BE10562}, ADTS Byte Stream Handler, Preferred
audio/x-flac, {0E41CFB8-0506-40F4-A516-77CC23642D91}, MF FLAC Media Source ByteStreamHandler, Preferred
audio/x-m4a, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
audio/x-matroska, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, MKV Byte Stream Handler, Preferred
audio/x-mp3, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
audio/x-mpeg, {A82E50BA-8E92-41EB-9DF2-433F50EC2993}, MP3 Byte Stream Handler, Preferred
audio/x-ms-wma, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
audio/x-wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
video/3gpp, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
video/3gpp2, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
video/avi, {7AFA253E-F823-42F6-A5D9-714BDE467412}, AVI Byte Stream Handler, Preferred
video/mp4, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
video/mpeg, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
video/msvideo, {7AFA253E-F823-42F6-A5D9-714BDE467412}, AVI Byte Stream Handler, Preferred
video/vnd.dece.mp4, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
video/vnd.dlna.mpeg-tts, {40871C59-AB40-471F-8DC3-1F259D862479}, MPEG2 Byte Stream Handler, Preferred
video/webm, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, WEBM Byte Stream Handler, Preferred
video/x-m4v, {271C3902-6095-4C45-A22F-20091816EE9E}, MPEG4 Byte Stream Handler, Preferred
video/x-matroska, {1F9A2C18-D89E-463E-B4F4-BB90152ACC64}, MKV Byte Stream Handler, Preferred
video/x-ms-asf, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
video/x-ms-wm, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
video/x-ms-wmv, {41457294-644C-4298-A28A-BD69F2C0CF3B}, ASF Byte Stream Handler, Preferred
video/x-msvideo, {7AFA253E-F823-42F6-A5D9-714BDE467412}, AVI Byte Stream Handler, Preferred

--------------------------------
Media Foundation Scheme Handlers
--------------------------------

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Media Foundation\SchemeHandlers]
[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\Preferred]

<URL type>, <handler CLSID>, <brief description>[, Preferred]

file:, {477EC299-1421-4BDD-971F-7CCB933F21AD}, File Scheme Handler, Preferred
http:, {44CB442B-9DA9-49DF-B3FD-023777B16E50}, Http Scheme Handler
http:, {9EC4B4F9-3029-45AD-947B-344DE2A249E2}, Urlmon Scheme Handler
http:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
httpd:, {44CB442B-9DA9-49DF-B3FD-023777B16E50}, Http Scheme Handler, Preferred
https:, {37A61C8B-7F8E-4D08-B12B-248D73E9AB4F}, Secure Http Scheme Handler, Preferred
httpsd:, {37A61C8B-7F8E-4D08-B12B-248D73E9AB4F}, Secure Http Scheme Handler, Preferred
httpt:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
httpu:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
mcast:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
mcrecv:, {FA6D33D4-9405-4BA5-9983-12604AC8E77A}, Miracast Sink Scheme Handler, Preferred
mms:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
ms-appdata:, {CFC81939-3886-4ACF-9692-DA58037AE716}, MsAppData Scheme Handler, Preferred
ms-appx-web:, {8DB0224B-3D65-4F6F-8E12-BEB4B78B8974}, MsAppxWeb Scheme Handler, Preferred
ms-appx:, {8DB0224B-3D65-4F6F-8E12-BEB4B78B8974}, MsAppx Scheme Handler, Preferred
ms-winsoundevent:, {F79A6BF9-7415-4CF3-AE10-4559509ABC3C}, Sound Event Scheme Handler, Preferred
rtsp:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
rtsps:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
rtspt:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
rtspu:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred
sdp:, {E9F4EBAB-D97B-463E-A2B1-C54EE3F9414D}, Net Scheme Handler, Preferred

-------------------------------------
Preferred Media Foundation Transforms
-------------------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\Preferred]

<media subtype GUID>, [<transform friendly name>, ]<transform CLSID>

{EB27CEC4-163E-4CA3-8B74-8E25F91B517E}, Dolby TrueHD IEC-61937 converter MFT, {CF5EEEDF-0E92-4B3B-A161-BD0FFE545E4B}
{E06D802C-DB46-11CF-B4D1-00805F6CBBEA}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MFVideoFormat_MPEG2, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MEDIASUBTYPE_DOLBY_DDPLUS, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
{A61AC364-AD0E-4744-89FF-213CE0DF8804}, DTS IEC-61937 converter MFT, {D035E24C-C877-42D7-A795-2A8A339B472F}
{A2E58EB7-0FA9-48BB-A40C-FA0E156D0645}, DTS IEC-61937 converter MFT, {D035E24C-C877-42D7-A795-2A8A339B472F}
{7634706D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{73616D72-767A-494D-B478-F29D25DC9037}, MS AMRNB Decoder MFT, {265011AE-5481-4F77-A295-ABB6FFE8D63E}
MEDIASUBTYPE_mp4s, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_DVSL, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_DVSD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_DVHD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
{63616C61-0000-0010-8000-00AA00389B71}, Microsoft ALAC Audio Decoder MFT, {C0CD7D12-31FC-4BBC-B363-7322EE3E1879}
MFVideoFormat_MP4V, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_MP4S, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{53314356-0000-0010-8000-00AA00389B71}, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVR, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVP, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_MJPG, MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}
MEDIASUBTYPE_WMVA, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
{3F40F4F0-5622-4FF8-B6D8-A17A584BEE5E}, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MEDIASUBTYPE_mpg4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_MPG4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_H264, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MFVideoFormat_WMV3, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
{33363248-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_mp43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
MFVideoFormat_MP43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
MEDIASUBTYPE_m4s2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_WMV2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_MSS2, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MFVideoFormat_M4S2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_WVP2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_mp42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MEDIASUBTYPE_MP42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_WMV1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_MSS1, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MFVideoFormat_MPG1, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MFVideoFormat_WVC1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_DVC, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
{0000F1AC-0000-0010-8000-00AA00389B71}, Microsoft FLAC Audio Decoder MFT, {6B0B3E6B-A2C5-4514-8055-AFE8A95242D9}
{00007361-0000-0010-8000-00AA00389B71}, MS AMRNB Decoder MFT, {265011AE-5481-4F77-A295-ABB6FFE8D63E}
{0000704F-0000-0010-8000-00AA00389B71}, Microsoft Opus Audio Decoder MFT, {63E17C10-2D43-4C42-8FE3-8D8B63E46A6A}
{00006C61-0000-0010-8000-00AA00389B71}, Microsoft ALAC Audio Decoder MFT, {C0CD7D12-31FC-4BBC-B363-7322EE3E1879}
{00002001-0000-0010-8000-00AA00389B71}, DTS IEC-61937 converter MFT, {D035E24C-C877-42D7-A795-2A8A339B472F}
{00002000-0000-0010-8000-00AA00389B71}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MFAudioFormat_AAC, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFAudioFormat_ADTS, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFAudioFormat_WMAudio_Lossless, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFAudioFormat_WMAudioV9, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFAudioFormat_WMAudioV8, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MEDIASUBTYPE_MSAUDIO1, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MEDIASUBTYPE_RAW_AAC1, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFAudioFormat_MP3, MP3 Decoder MFT, CLSID_CMP3DecMediaObject
MFAudioFormat_MPEG, Microsoft MPEG Audio Decoder MFT, {70707B39-B2CA-4015-ABEA-F8447D22D88B}
{00000031-0000-0010-8000-00AA00389B71}, GSM ACM Wrapper MFT, {4A76B469-7B66-4DD4-BA2D-DDF244C766DC}
{00000011-0000-0010-8000-00AA00389B71}, IMA ADPCM ACM Wrapper MFT, {A16E1BFF-A80D-48AD-AECD-A35C005685FE}
KSDATAFORMAT_SUBTYPE_MULAW, G711 Wrapper MFT, {92B66080-5E2D-449E-90C4-C41F268E5514}
{00000006-0000-0010-8000-00AA00389B71}, A-law Wrapper MFT, {36CB6E0C-78C1-42B2-9943-846262F31786}
KSDATAFORMAT_SUBTYPE_ADPCM, ADPCM ACM Wrapper MFT, {CA34FE0A-5722-43AD-AF23-05F7650257DD}
WMMEDIASUBTYPE_WMSP2, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
MFAudioFormat_MSP1, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject

-------------------------------------
Disabled Media Foundation Transforms
-------------------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\DoNotUse]

<transform CLSID>

------------------------
Disabled Media Sources
------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\DoNotUse]

<media source CLSID>

---------------
EVR Power Information
---------------
Current Setting: {651288E5-A7ED-4076-A96B-6CC62D848FE1} (Balanced)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 107878440310, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TS3.exe
P2: 0.2.0.32
P3: 568d4bac
P4: TS3.exe
P5: 0.2.0.32
P6: 568d4bac
P7: c0000005
P8: 003b06f0
P9:
P10:

+++ WER1 +++:
Fault bucket 1702257279081305632, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: ScpService.exe
P2: 1.2.0.160
P3: 53217595
P4: System
P5: 4.8.4200.0
P6: 5ee03406
P7: 2e34
P8: 0
P9: System.ComponentModel.Win32
P10:

+++ WER2 +++:
Fault bucket 1702257279081305632, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: ScpService.exe
P2: 1.2.0.160
P3: 53217595
P4: System
P5: 4.8.4200.0
P6: 5ee03406
P7: 2e34
P8: 0
P9: System.ComponentModel.Win32
P10:

+++ WER3 +++:
Fault bucket 1867144474318402301, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

Problem signature:
P1: TS3.exe
P2: 0.2.0.32
P3: 10.0.18362.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER4 +++:
Fault bucket 1628358648798795329, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: DCCService.exe
P2: 1.4.15.0
P3: 585aac69
P4: mscorlib
P5: 4.8.4250.0
P6: 5f2a0563
P7: 3d35
P8: 43
P9: System.ArgumentOutOfRange
P10:

+++ WER5 +++:
Fault bucket 1628358648798795329, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: DCCService.exe
P2: 1.4.15.0
P3: 585aac69
P4: mscorlib
P5: 4.8.4250.0
P6: 5f2a0563
P7: 3d35
P8: 43
P9: System.ArgumentOutOfRange
P10:

+++ WER6 +++:
Fault bucket 2000326798273559011, type 5
Event Name: RADAR_PRE_LEAK_WOW64
Response: Not available
Cab Id: 0

Problem signature:
P1: CAW.exe
P2: 1.0.5828.28449
P3: 10.0.18362.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER7 +++:
Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0

Problem signature:
P1: CAW.exe
P2: 1.0.5828.28449
P3: 5671f842
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:

+++ WER8 +++:
Fault bucket 1702257279081305632, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: ScpService.exe
P2: 1.2.0.160
P3: 53217595
P4: System
P5: 4.8.4200.0
P6: 5ee03406
P7: 2e34
P8: 0
P9: System.ComponentModel.Win32
P10:

+++ WER9 +++:
Fault bucket 1628358648798795329, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: DCCService.exe
P2: 1.4.15.0
P3: 585aac69
P4: mscorlib
P5: 4.8.4250.0
P6: 5f2a0563
P7: 3d35
P8: 43
P9: System.ArgumentOutOfRange
P10:

edited to add spoiler tag.  -puzzlezaddict

[kaat31]

Spoiler

DeviceConfig:

=== Application info ===
Name: Sims3
Version:
Build: Release
=== Rating info ===
GPU: 5 GPU Memory: 1 CPU: 3 RAM: 4 CPU Speed: 2592 Threading: 3
Adjusted CPU: 3056 RAM: 16247 Adjusted RAM: 15735 Cores: 4
=== Machine info ===
OS version: Windows 8 6.2.9200
OS prod type: 0
OS major ver: 6
OS minor ver: 2
OS SP major ver: 0
OS SP minor ver: 0
OS is 64Bit: 1
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Family: 6
Model: 14
Cores: 4
HT: 1
x64: 0
Memory: 16247MB
Free memory: 10902MB
User: 
Computer: 
=== Graphics device info ===
Number: 0
Name (driver): NVIDIA GeForce GTX 960M
Name (database): NVIDIA GeForce GTX 960M [Found: 0, Matched: 0]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 139b, Board: 06e41028, Chipset: 00a2
Driver: nvldumd.dll, Version: 27.21.14.5148, GUID: D7B71E3E-50DB-11CF-8467-EA2618C2D635
Driver version: 5148
Monitor: \\.\DISPLAY1
Texture memory: 32MB <<OVERRIDE>>
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
=== Options ===
AnimationSmoothing 0
LightingQuality 1
GeneralReflections 0
TextureQuality 1
VisualEffects 1
TerrainQuality 2
EdgeSmoothing 2
ObjectHiding 1
AspectRatio 0
ForceSquarePixels 1
SimQuality 3
TreeQuality 2
DrawDistance 2
MaxActiveLots 1
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 3
AudiutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 146
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 0
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 978943
SimWhileMinimized 0
TwelveHourClock 0
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 0
EnableIntroTutorial 0
EnableTombResets 1
EnableInGameStore 0
EnableTelemetry 0
EnableMemories 2
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 12
AgingStageLengthTeen 18
AgingStageLengthYoungAdult 27
AgingStageLengthAdult 30
AgingStageLengthElder 18
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 1
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 1
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 0
VideoCaptureQuality 0
VideoCaptureSound 0
VideoCaptureTime 0
VideoCaptureHideUI 1
=== Default Options ===
AnimationSmoothing 1
LightingQuality 1
GeneralReflections 1
TextureQuality 1
VisualEffects 3
TerrainQuality 2
EdgeSmoothing 0
ObjectHiding 0
AspectRatio 0
ForceSquarePixels 1
SimQuality 1
TreeQuality 3
DrawDistance 3
MaxActiveLots 1
NumMaxActiveLotOptions 6
AdvancedRendering 1
AudioQuality 3
AudiutputMode 1
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
AmbientMute 0
EdgeScrolling 0
EdgeScrollingWarning 1
SupressOpportunityDialogs 0
SuppressOpportunityDialogsWarningProducts 0
SimWhileMinimized 0
TwelveHourClock 1
ShowPlacementGrid 0
AutonomyLevel 2
DisableAutonomyForSelectedSim 0
PetAutonomyLevel 2
AgingInterval 2
EnableAging 1
EnableTutorial 1
EnableIntroTutorial 1
EnableTombResets 1
EnableInGameStore 1
EnableTelemetry 1
EnableMemories 1
AgingStageLengthBaby 3
AgingStageLengthToddler 7
AgingStageLengthChild 7
AgingStageLengthTeen 14
AgingStageLengthYoungAdult 21
AgingStageLengthAdult 21
AgingStageLengthElder 17
EnableInteractiveLoading 1
AgingStageLengthPuppy 0
AgingStageLengthDogAdult 0
AgingStageLengthDogElder 0
AgingStageLengthKitten 0
AgingStageLengthCatAdult 0
AgingStageLengthCatElder 0
AgingStageLengthFoal 0
AgingStageLengthHorseAdult 0
AgingStageLengthHorseElder 0
LunarCycleLength 3
LunarPhaseLength 0
EnableLunarCycle 1
EnableLunarPhase 0
EnableStoryProgression 1
EnableVampires 1
EnableWerewolves 1
EnablePets 1
EnableCelebrities 1
EnableFairies 1
EnableWitches 1
EnableHorses 1
EnableOptOutCeleb 0
ReceiveConnectTNS 1
ReceivedDevGift 0
PostFilterFlags 0
RequireLoginBeforeLoad 0
SummerLength 7
FallLength 7
WinterLength 7
SpringLength 7
SummerEnabled 1
FallEnabled 1
WinterEnabled 1
SpringEnabled 1
IsCelcius 0
FogEnabled 1
RainEnabled 1
SnowEnabled 1
HailEnabled 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 0
VideoCaptureTime 60
VideoCaptureHideUI 1

edited to add spoiler tag.  -puzzlezaddict

[puzzlezaddict]

@kaat31  I'm not sure why you're not willing to attach the entire dxdiag, as a .txt file, to a post, without editing it.  Again, I need to see the part you left out: it contains the list of installed drivers, which I'd want to check against Dell's list of drivers for your particular laptop.  Additionally, copying and pasting the dxdiag, or the deviceconfig for that matter, makes it a lot harder to read.

For the issue itself, please open your energy settings, by clicking on the battery icon in the lower right corner of your screen, and make sure your computer is set to maximize performance when plugged in.  You may need to set it to max performance while on battery too—for some reason, that additional setting seems to affect some people's games.

[kaat31]

I maxed the full battery performance but it doesn't seem to be doing much. The colours still look the same.

[puzzlezaddict]

@kaat31  I can't read that.  Please attach an entire dxdiag, in .txt form, to a post.  To attach the file, click the Browse button and navigate to your dxdiag.

[kaat31]

Here you go. I added the file. Don't know if it works.