August 2019
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.54.120.1020
What expansions, game packs, and stuff packs do you have installed? Get famous, cats and dogs, seasons, city living, get together, parenthood, vampires, dine out, laundry day, vintage glamour, romantic garden
Steps: How can we find the bug ourselves? Click on the video inventory on the video station and click on the video
What happens when the bug occurs? I cannot click on any videos I have recorded in either of the video stations so I cannot upload them, edit them etc
What do you expect to see? What do you expect to see? I expect to click on the video and option should come up such as edit video, upload video, delete video etc
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Solved! Go to Solution.
August 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2019 - last edited August 2019
Sul Sul, @Phoebe123123!!!
First of all, thanks for taking the time to raise this issue to our team! We appreciate your help a lot. :eahigh_file:
Looking at your report, it would really help us a lot to see a short video clip of what is happening in your game. If you could send a video file over to us, that would be super awesome! Here's how to do that!
Thanks again and Happy Simming!
This account is no longer accepting Direct Messages. If you need to send a Direct Message, please send it to TheSimsDirect. Thank you.
August 2019
Thank you for getting back to me!
https://drive.google.com/file/d/1-w-A37OrPDxgxYjGSgJadBMOeCNfw7H3/view?usp=sharing
the link above is to the video of he glitch, as you can see it shows that when I try to click on a video from the video inventory, it tries to click on it but doesn't actually select it meaning I cannot do anything with the videos my sims record.
August 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
August 2019 - last edited August 2019
Thank you so much for replying, i tried it with a different save as you suggested and it works! I guess this means it was to do with the mods I had previously on that save game. Thank you so much!