Help us improve Answers HQ! Take Survey No, Thanks

Video Card Error for Sims 4

by Username_TTV
Reply

Original Post

Accepted Solution

Video Card Error for Sims 4

[ Edited ]
★★★★ Novice

I just installed the trial and it says,

Unable to start:

 

Can't run The Sims 4 with the video card in this system. Please

check that the video card meets the minimum specifications

and that the latest video drivers are installed.

 

[0e6d1221:1df4e8dc:890010000:00000000]

 

https://gyazo.com/69a70517c74d9e57002a7e0bd6177ec7

 

I've attempted to follow the steps in https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Cats-and-Dogs-Video-Card-Error/m-p/6447117#M103... and it hasn't fixed my problems.

 

I've attempted to run without origin online.

I've installed new drivers and drivers from 5 months ago.

I've reinstalled both origin and sims 4.

I've gone into config and believe i changed it to fullscreen windowed mode and also didn't work.

 

https://pastebin.com/xAH2cw3t is my DxDiag

Message 1 of 5 (330 Views)

Accepted Solution

Re: Video Card Error for Sims 4

@Username_TTV  Have you tried running the game when you only have one monitor connected?  This may be a driver issue.

_______________________________________________________________

I do not work for EA or associated with EA other then helping other users in the forums.

View in thread

Message 4 of 5 (502 Views)

All Replies

Re: Video Card Error for Sims 4

Could you check your computer on malware (you can use for example Malwarebytes)?
You seem to have a crash from setup.tmp which could be malware I understand from Google.

 

You could also try turning off Origin in game. 

-----  

do not work for EA

 

Signature.png

 

Follow me on Twitter

Message 2 of 5 (290 Views)

Re: Video Card Error for Sims 4

[ Edited ]
★★★★ Novice

The scan says there are no threats. @Phantomlover1717
And I still can't access the game :/ apparently my ticket is being pushed up the chain.

Message 3 of 5 (281 Views)

Re: Video Card Error for Sims 4

@Username_TTV  Have you tried running the game when you only have one monitor connected?  This may be a driver issue.

_______________________________________________________________

I do not work for EA or associated with EA other then helping other users in the forums.
Message 4 of 5 (503 Views)

Re: Video Card Error for Sims 4

★★★★ Novice
as i was about to reinstall my OS... this worked.

thx for the save :D.
Message 5 of 5 (264 Views)
sims-all-characters

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help
white-sims-bg

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help

ts4-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help