December 2017 - last edited December 2017
I just installed the trial and it says,
Unable to start:
Can't run The Sims 4 with the video card in this system. Please
check that the video card meets the minimum specifications
and that the latest video drivers are installed.
[0e6d1221:1df4e8dc:890010000:00000000]
https://gyazo.com/69a70517c74d9e57002a7e0bd6177ec7
I've attempted to follow the steps in https://answers.ea.com/t5/Technical-Issues-PC/Sims-4-Cats-and-Dogs-Video-Card-Error/m-p/6447117#M103... and it hasn't fixed my problems.
I've attempted to run without origin online.
I've installed new drivers and drivers from 5 months ago.
I've reinstalled both origin and sims 4.
I've gone into config and believe i changed it to fullscreen windowed mode and also didn't work.
https://pastebin.com/xAH2cw3t is my DxDiag
Solved! Go to Solution.
December 2017
@Username_TTV Have you tried running the game when you only have one monitor connected? This may be a driver issue.
December 2017
Could you check your computer on malware (you can use for example Malwarebytes)?
You seem to have a crash from setup.tmp which could be malware I understand from Google.
You could also try turning off Origin in game.
December 2017 - last edited December 2017
The scan says there are no threats. @Phantomlover1717
And I still can't access the game :/ apparently my ticket is being pushed up the chain.
December 2017
@Username_TTV Have you tried running the game when you only have one monitor connected? This may be a driver issue.
December 2017