Video Card Error after updating to Cats and Dogs.

[jengia7]

Hello everyone, 

I recently updated my game up to Cats and Dogs expansion and now it can't launch because of this error: 

Here is my dxdiag file: 

[crinrict · Accepted solution]

Then you will not get any support here as what you are doing is illegal.

Left the do: Buy the game.

[crinrict]

Hi @jengia7

your card is fine, should work with that

please try the following things

1. See if it starts in windowed mode: 
2. Turn off Origin In Game
3. If you have a dual graphics system, make sure the game runs on the card and not the chip
4. Uninstall and reinstall your graphics drivers
5. Rollback to earlier graphics drivers
6. Right click on the game in Origin and press repair game

Test after each step

Also you might wanna check your RAM. seems you have 12 GB but only 10 GB are detected. Something seems off there.

[jengia7]

I use the integrated graphics of my apu and I dedicated 2 gigs of my ram into the gpu, that's why 10gb are only usable but still I think I meet the requirements for the game.

[crinrict]

It does. Just try my suggestions above.

Was just confused by the RAM amount that was off.

[jengia7]

 - Well, I've tried to run it in windowed mode but still the game crashes at the start up with the same error.

- I don't have Origin installed in my computer because I use the cracked version of the game. 

- Also, uninstalling and re-installing the drivers doesn't do anything because in device manager says that I have the latest version and same goes for AMD Catalyst Control Center.
I don't know what else is there left to do, I know that my specs are not the ideal especially when it comes to graphics.

[crinrict · Accepted solution]

Then you will not get any support here as what you are doing is illegal.

Left the do: Buy the game.