Vampires Game Pack Disappeared?

[Kocchai]

I recently updated my Sims 4 game, and now it says I don't have the Vampire Game Pack, which I have records of buying a couple months before? I don't know if it's an update bug or a bug for Macs but it's starting to annoy me. I tried resetting my game and game extensions/packs, but it didn't show up and still says it's "not owned". Can someone help me with this bug?  

[CMeki]

@Kocchai

Hi! It seems like you have an issue with your account, and need to speak to an EA Game Advisor

Go here to contact EA support: https://help.ea.com/en/contact-us/new/

• In the upper right corner, choose your region. If you can't find it, choose US or UK.
• Choose a game. If you need help with an account issue, choose Origin
• Choose your platform
• Choose topic and issue to give EA details.
• Click Select contact option, and hopefully you get in touch with someone fast!

Here are some tips on how to do it if it's complicated!
https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100

Good Luck!