I recently updated my Sims 4 game, and now it says I don't have the Vampire Game Pack, which I have records of buying a couple months before? I don't know if it's an update bug or a bug for Macs but it's starting to annoy me. I tried resetting my game and game extensions/packs, but it didn't show up and still says it's "not owned". Can someone help me with this bug?
Hi! It seems like you have an issue with your account, and need to speak to an EA Game Advisor
Go here to contact EA support: https://help.ea.com/en/contact-us/new/
Here are some tips on how to do it if it's complicated!