Help us improve Answers HQ! Take Survey No, Thanks

Re: Vampires Game Pack Disappeared?

by CMeki

Original Post

Vampires Game Pack Disappeared?

★★★★ Novice

I recently updated my Sims 4 game, and now it says I don't have the Vampire Game Pack, which I have records of buying a couple months before? I don't know if it's an update bug or a bug for Macs but it's starting to annoy me. I tried resetting my game and game extensions/packs, but it didn't show up and still says it's "not owned". Can someone help me with this bug?  Disappointed

Message 1 of 2 (58 Views)

Re: Vampires Game Pack Disappeared?

Champion (Retired)



Hi! It seems like you have an issue with your account, and need to speak to an EA Game Advisor Standard smile


Go here to contact EA support:

  • In the upper right corner, choose your region. If you can't find it, choose US or UK.
  • Choose a game. If you need help with an account issue, choose Origin
  • Choose your platform
  • Choose topic and issue to give EA details.
  • Click Select contact option, and hopefully you get in touch with someone fast!

Here are some tips on how to do it if it's complicated!

Good Luck!

Message 2 of 2 (49 Views)

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help