VIDEO_TDR_FAILURE nvlddmkm.sys while playing The Sims 4 [ Edited ]

[soulcelaen]

Every time I start playing The Sims 4, after a while, my computer goes blue screen reporting a VIDEO TDR FAILURE and saying that the file which caused the problem is nvlddmkm.sys.

I have an Acer Windows 10, with NVIDIA GeF.orce 920 M and Intel Core i5-4210U.

I tried to install a newer version of my NVIDIA GeF.orce but my computer says that it's not compatible. I don't really know what to do to solve this problem! I hope that you can help me.

[jpkarlsen]

@soulcelaen 

You can get the correct driver here: https://www.nvidia.co.uk/Download/driverResults.aspx/145959/en-uk

[soulcelaen]

---

@jpkarlsen  ha scritto:

@soulcelaen 

You can get the correct driver here: https://www.nvidia.co.uk/Download/driverResults.aspx/145959/en-uk

---

I already got this driver but the game still causes this issue

[jpkarlsen]

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.

[soulcelaen]

Did it!

---

@jpkarlsen  ha scritto:

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.

---

[jpkarlsen]

Please completely uninstall the Nvidia driver using DDU https://www.guru3d.com/files-details/display-driver-uninstaller-download.html Then download and install the latest driver from Nvidia.