March 2019 - last edited September 2020 by EA_Lanna
GeForce GTX 1070 Ti Vendor ID: 10DE Device ID: 1B82 is not on the list. Config file shows Found: 0, Supported: 1 GraphicsCards.sgr file has three 1070s listed, but no Ti version. I hope I posted this in the correct location.
(CM: Thread title updated)
Solved! Go to Solution.
September 2020 - last edited September 2020
With the newest patch, there's now a possibility to have custom sgr files.
Because of this, there's a new thread for help and a file you can download.
Please continue in this thread: https://answers.ea.com/t5/Technical-Issues-PC/Unrecognized-video-card/m-p/9507008
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2019
My vendor id and device id:PCI\VEN_10DE&DEV_139B&SUBSYS_8257103C&REV_A2
which is already in .sgr file, but i opened the Config.log, it shows
"Unable to read graphics device parameters. (code: 1)"
May 2019 - last edited May 2019
HI @yjsxtf
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Please also attach that config.log file but you'll need to create a .rar file to upload.
Is that all it says ?
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
May 2019
I found that in my Direct Diagnostic Tool the accelerations are disabled,
and I used a tool from the internet to repair it, now they are all enabled,
and i can start the sim4 finally!!!!
Still thank you!
May 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2019
Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimum specifications and that the latest video drivers are installed [0e6d1221:1df4e8dc:80010000:00000000 when i try to play the sims on my pc i have tryed the turn of origin in game thing and i updated my driver software but i still get this msg can anybody help me
June 2019
I moved your post over to a more current thread.
Your drivers are a bit dated but otherwise the card is fine and also in the database so the game should recognize it.
Please try all the suggestions posted in the on the first page and let us know if any of those have helped you.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads