Uninstallation and Can I Re-Install?

gamer_girl2k16 · March 2015

After struggling with trying so many different things to get Sims 4 to work, I gave up. I called EA for help so that they could guide me through repair steps, and nothing worked.

As many others are having the same issue, after updating the Sims 4 and Origin everything stopped working and constant crashing to the point where I didn't even get to the start screen.

I have two questions:

If I uninstall TS4, can I download it again without paying another $70?

and

How can I solve this issue, again?

I would appreciate some help! Thanks.

gamer_girl2k16 · March 2015

How do I make a backup file and transfer over the Electronic Arts files? Sorry.

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crinrict · March 2015

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199 first

You won't loose anything. Just make sure to not delete any files and make a backup.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.

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gamer_girl2k16 · March 2015

How do I make a backup file and transfer over the Electronic Arts files? Sorry.

Uninstallation and Can I Re-Install?

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Uninstallation and Can I Re-Install?

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