November 2020
Hi I just reset my PC hoping it would start running more smoothly, and now I can't access the sims. I have redownloaded origin and the sims with all my packs (no cc or mods) and I keep getting an error message when I try to open my game. I have tried running as administrator, uninstalling and reinstalling both origin and the game, and I have also tried repairing. I have seen a few people having the same issues but I haven't found a solution that is working for me. If you have any suggestions please spell it out for me as I am not the smartest when it comes to computers. I was really hoping to play the new pack but I guess my computer wants me to wait. Thanks!
Solved! Go to Solution.
November 2020
@kkzeus1010 Try updating the Nvidia graphics driver. Yours is three years old. You can get a new one here:
https://www.nvidia.com/Download/driverResults.aspx/166629/en-us
November 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2020
Yes I am getting option B. I have no Mods nor CC and I never have. I also have already tried those, It didn't work.
November 2020
What security software are you running ?
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2020
November 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
November 2020
November 2020
@kkzeus1010 Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.
If that doesn't help, try playing while your computer is completely offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.
If that doesn't help either, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
November 2020 - last edited November 2020
@puzzlezaddict Didn't work.
November 2020
@kkzeus1010 Try updating the Nvidia graphics driver. Yours is three years old. You can get a new one here:
https://www.nvidia.com/Download/driverResults.aspx/166629/en-us