Unable to start: Can't run The Sims 4 with the video card in this system.

[nooraoohK_kasaP]

could you have at look at my DxDiag please i had sims 4 working at launch but now it just crashes at intro  http://pastebin.com/fLQGg9zK

[EA_Francois]

@nooraoohK_kasaP That is a different issue than the one reported in this thread.

Please stick to threads describing the same issue as yours for things to try to resolve it, or open your own thread.

[annabuchten]

hi

here is my DXDIAG , gets the system stopped .

http://pastebin.com/u9YXWWJc

thanks for any help . 

[annabuchten]

i managed to make it work by myself so no help needed anymore . 

[MidgardZero]

Maybe tell us how you got this hunk of junk to work? 

[TorriLuvsSims]

Hey due,

So, what if one can play the demo, but the game won't load?  Any suggestions?

[Stephanietrood]

hi !

i'm a big of a dummy when it comes to computers but i'm having the same issue with "video cards" would you be able to help me out too??? 

i have done a DxDiag report following your instructions although have no idea what this means 

------------------
System Information
------------------
Time of this report: 9/5/2014, 09:09:01
Machine name: STEPH-PC
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130704-0421)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: P5K SE
BIOS: BIOS Date: 10/31/07 10:25:16 Ver: 08.00.12
Processor: Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 1891MB used, 4606MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

[Stephanietrood]

http://pastebin.com/Bx5mt5UJ

[cherps]

I am having the same issue as well. Here is my dxdiag info: http://pastebin.com/HUfx2Vre

I have tried everything suggested in this thread thus far.

[EA_David]

@Stephanietrood It looks like your card drivers are from 2010. Check here for how to update: Link

Your card is a bit under spec, so you might be out of luck, but check that first anyway.

@cherps Check your Optimus settings, I suspect that TS4 is trying to use your onboard chipset rather than the meaty 770m that you have installed.

Midgradzero and Torriluvssims, try the update/card priority steps mentioned in the thread, and please post a dxdiag as others have if your issue is persisting.