Unable to redeem Product Code [ Edited ]

[jessicaparis22]

Hi, I lost my SIms 3 University Life disc so I thought I might redeem all my product codes on origin so I can play through that instead. I was able to redeem and install some but when I got to sims supernatural it said that the product code had already been redeemed, but I havnt before redemed it on origin... so what do I do now?? Just buy another university life disc just so I can play?

I have tried for 2 days to do the live chat but it always says Sorry, there are no advisors available at this time.

And i tried calling up but was on hold for over an hour so I hung up... Seems like a lot of mucking around just to play a game...

[roberta591]

Does the pack appear in Origin? That pack may have auto registered under another account you created. You can only get tech support during certain hours. As this is a forum for users by users accounts issues can not be addressed here. You need to contact EA customer support directly.