June 2016
I can open Origin, but my Sims 4 game is pale like when you click on it to play. It isn't installing anything it just won't let me play.
Solved! Go to Solution.
June 2016
Ah, ok, try these:
The Play button in Origin is gray
Make sure your game is updated to the newest version (see above). If that is the case and the play button is still gray, try the following things (or any combination of it)
Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949
June 2016
Give these a try:
The game is grayed out in Origin
First you need to check if your payment has gone through. Unless your order says fulfilled, you won't be able to download. If you have issues with your payment, you'll need to contact a game advisor.
June 2016
I have had the game since it came out and it has always worked fine. I don't see how I could be having billing trouble when I've already payed for it?
June 2016
It's an standard text, just give the point below that a try. Unless it's only your play button that is grayed out....?
June 2016
I have done as you said before but it has not worked, and yes, the play button is greyed out meaning I can't click on it to play.
June 2016
Ah, ok, try these:
The Play button in Origin is gray
Make sure your game is updated to the newest version (see above). If that is the case and the play button is still gray, try the following things (or any combination of it)
Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949
June 2016
Thank you so much