Unable to load game after upgrading to EA App and back to Origin.

[Kirkoid]

Hey, I've been playing Sims 3 happily for years. Yesterday I replaced Origin with the EA App and the game transferred loaded, but was unable to load my save games, just saying it had an error. I uninstalled and reinstalled the game, however it then stopped loading at all, just crashing from the launcher to the EA app. I uninstalled EA and reinstalled Origin, but now the game won't load from the launcher, it just crashes back to the Origin app.

I've tried uninstalling and reinstalling the game, Origin, deleting all traces of Origin from the registry between installs, and multiple other options and solutions from a range of forums. Still I am unable to load the game. It seems to generate the error log attached and below. Any ideas? Thanks in advance.

[Build info]
Application: Sims3
BuildTime: 2015-1-6-0801
BuildUser: Unknown
BuildHost: Unknown
BuildConfig: Release
BuldVersion: 0.2.0.32
Commandline: F:\Origin Games\The Sims 3\Game\Bin\TS3.exe

[System info]
Computer name: KIRK-DESKTOP-22
Computer DNS name: Kirk-Desktop-22
User name: kirko
EA_PLATFORM: Windows on X86
OS name: Windows Vista
OS version number: 6.2.9200
OS service pack:
Debugger present: no
CPU count: 16
Processor type: x86
Processor level: 6
Processor revision: 38658
Memory load: 34%
Total physical memory: 32541 Mb
Available physical memory: 21249 Mb
Total page file memory: 67357 Mb
Available page file memory: 53892 Mb
Total virtual memory: 4095 Mb
Free virtual memory: 3919 Mb

[Application info]
Language: C++
Compiler: Microsoft Visual C++ compiler, version 1400
App path: F:\Origin Games\The Sims 3\Game\Bin\TS3.exe
App version: 0.2.0.32

[Exception info]
date: 2023-01-09
time: 18.03.51
type: INT_DIVIDE_BY_ZERO
address: 0x009511f2 "F:\Origin Games\The Sims 3\Game\Bin\TS3.exe":0x0001:0x005501f2

[Call stack]
F:\Origin Games\The Sims 3\Game\Bin\TS3.exe
0x009511f2

[Stack data]
0019d830 |<07>00 00 00 38 72 75 03 00 00 00 00 88 72 75 03 | ....8ru......ru. |
0019d840 | b0 5f 75 03 ff ff 00 00 82 06 95 00 ff ff 00 00 | ._u............. |
0019d850 | 72 06 09 00 00 08 80 11 8b f3 da ff ff fb cb bf | r............... |
0019d860 | 72 06 09 00 00 08 80 11 8b f3 da ff ff fb cb bf | r............... |
0019d870 | e0 15 95 00 84 d8 19 00 70 dd 32 76 38 72 75 03 | ........p.2v8ru. |
0019d880 | 24 72 75 03 00 00 00 00 2e 30 00 00 00 00 00 00 | $ru......0...... |
0019d890 | 00 00 00 00 00 00 00 00 07 00 00 00 60 04 00 00 | ............`... |
0019d8a0 | 66 0e 00 00 08 00 00 80 47 65 6e 75 69 6e 65 49 | f.......GenuineI |
0019d8b0 | 6e 74 65 6c 00 00 00 00 00 00 00 00 00 00 00 00 | ntel............ |
0019d8c0 | 00 00 00 00 00 00 00 00 31 32 74 68 20 47 65 6e | ........12th Gen |
0019d8d0 | 20 49 6e 74 65 6c 28 52 29 20 43 6f 72 65 28 54 | Intel(R) Core(T |
0019d8e0 | 4d 29 20 69 35 2d 31 32 36 30 30 4b 00 00 00 00 | M) i5-12600K.... |
0019d8f0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0019d900 | 00 00 00 00 00 00 00 00 20 17 95 00 38 72 75 03 | ........ ...8ru. |
0019d910 | 60 03 50 01 b0 70 75 03 0f 00 00 00 01 00 00 00 | `.P..pu......... |
0019d920 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0019d930 | 20 00 00 00 d0 07 39 01 00 00 39 01 00 00 00 00 | .....9...9..... |
0019d940 | 00 00 00 00 00 00 00 00 58 32 51 01 00 00 00 00 | ........X2Q..... |
0019d950 | 00 00 00 00 00 00 00 00 02 00 00 00 20 00 00 00 | ............ ... |
0019d960 | 00 00 00 00 00 10 00 00 00 00 01 00 ff ff fe ff | ................ |
0019d970 | ff ff 00 00 10 00 00 00 4a 02 00 00 00 00 01 00 | ........J....... |
0019d980 | 06 00 02 97 4b 69 72 6b 2d 44 65 73 6b 74 6f 70 | ....Kirk-Desktop |
0019d990 | 2d 32 32 00 05 00 00 00 01 00 00 00 00 00 00 00 | -22............. |
0019d9a0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0019d9b0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0019d9c0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0019d9d0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0019d9e0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0019d9f0 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0019da00 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0019da10 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 | ................ |
0019da20 | 00 00 00 00 00 00 00 00 00 00 00 00 87 e6 97 2a | ...............* |

[Instruction data]
00951172 => DasmX86Dll.dll not found.

[Registers]
eip: 009511f2
eax: 00000080
ebx: 11800800
ecx: 00000000
edx: 00000000
esi: 0019d850
edi: 00000007
ebp: 0019d884
efl: 00210246
esp: 0019d830

[Modules]
base 0x00400000 size 0x00eb5000 entry 0x012b4000 "TS3.exe" "F:\Origin Games\The Sims 3\Game\Bin\TS3.exe"
base 0x77690000 size 0x001af000 entry 0x00000000 "ntdll.dll" "C:\WINDOWS\SYSTEM32\ntdll.dll"
base 0x76310000 size 0x000f0000 entry 0x763277c0 "KERNEL32.DLL" "C:\WINDOWS\System32\KERNEL32.DLL"
base 0x767a0000 size 0x0026b000 entry 0x768dccb0 "KERNELBASE.dll" "C:\WINDOWS\System32\KERNELBASE.dll"
base 0x70c80000 size 0x000a5000 entry 0x70cb42a0 "apphelp.dll" "C:\WINDOWS\SYSTEM32\apphelp.dll"
base 0x70930000 size 0x00289000 entry 0x7094de20 "AcLayers.DLL" "C:\WINDOWS\SYSTEM32\AcLayers.DLL"
base 0x75c70000 size 0x000c4000 entry 0x75ca5c30 "msvcrt.dll" "C:\WINDOWS\System32\msvcrt.dll"
base 0x753b0000 size 0x00022000 entry 0x753b46d0 "GDI32.dll" "C:\WINDOWS\System32\GDI32.dll"
base 0x76490000 size 0x0001a000 entry 0x00000000 "win32u.dll" "C:\WINDOWS\System32\win32u.dll"
base 0x76520000 size 0x000dd000 entry 0x76561770 "gdi32full.dll" "C:\WINDOWS\System32\gdi32full.dll"
base 0x75d50000 size 0x00079000 entry 0x75d691a0 "msvcp_win.dll" "C:\WINDOWS\System32\msvcp_win.dll"
base 0x770e0000 size 0x00112000 entry 0x77108260 "ucrtbase.dll" "C:\WINDOWS\System32\ucrtbase.dll"
base 0x774d0000 size 0x001a6000 entry 0x774fa310 "USER32.dll" "C:\WINDOWS\System32\USER32.dll"
base 0x77200000 size 0x0004b000 entry 0x77218d90 "SHLWAPI.dll" "C:\WINDOWS\System32\SHLWAPI.dll"
base 0x766e0000 size 0x000b9000 entry 0x76721390 "RPCRT4.dll" "C:\WINDOWS\System32\RPCRT4.dll"
base 0x76100000 size 0x00026000 entry 0x76102bf0 "IMM32.DLL" "C:\WINDOWS\System32\IMM32.DLL"
base 0x56cf0000 size 0x0009a000 entry 0x56cfbe0a "Activation.dll" "F:\Origin Games\The Sims 3\Game\Bin\Core\Activation.dll"
base 0x772f0000 size 0x0007c000 entry 0x77303040 "ADVAPI32.dll" "C:\WINDOWS\System32\ADVAPI32.dll"
base 0x76280000 size 0x00082000 entry 0x762a4dc0 "sechost.dll" "C:\WINDOWS\System32\sechost.dll"
base 0x754a0000 size 0x00661000 entry 0x756317b0 "SHELL32.dll" "C:\WINDOWS\System32\SHELL32.dll"
base 0x65ab0000 size 0x00069000 entry 0x65ae3cf4 "MSVCP100.dll" "C:\WINDOWS\SYSTEM32\MSVCP100.dll"
base 0x665e0000 size 0x000bf000 entry 0x665f1dfc "MSVCR100.dll" "C:\WINDOWS\SYSTEM32\MSVCR100.dll"
base 0x69f90000 size 0x00172000 entry 0x6a010390 "d3d9.dll" "C:\WINDOWS\SYSTEM32\d3d9.dll"
base 0x75dd0000 size 0x0027c000 entry 0x75f0b630 "combase.dll" "C:\WINDOWS\System32\combase.dll"
base 0x71660000 size 0x00024000 entry 0x71665150 "dwmapi.dll" "C:\WINDOWS\SYSTEM32\dwmapi.dll"
base 0x70120000 size 0x0002d000 entry 0x7013a670 "dxcore.dll" "C:\WINDOWS\SYSTEM32\dxcore.dll"
base 0x03330000 size 0x00267000 entry 0x0354af6c "d3dx9_31.dll" "C:\WINDOWS\SYSTEM32\d3dx9_31.dll"
base 0x50030000 size 0x000eb000 entry 0x50044180 "DDRAW.dll" "C:\WINDOWS\SYSTEM32\DDRAW.dll"
base 0x6e180000 size 0x000ca000 entry 0x6e1c63e0 "dxgi.dll" "C:\WINDOWS\SYSTEM32\dxgi.dll"
base 0x64920000 size 0x00007000 entry 0x649220f0 "DCIMAN32.dll" "C:\WINDOWS\SYSTEM32\DCIMAN32.dll"
base 0x71340000 size 0x00024000 entry 0x71348d40 "iphlpapi.dll" "C:\WINDOWS\SYSTEM32\iphlpapi.dll"
base 0x65250000 size 0x00488000 entry 0x65599df0 "WININET.dll" "C:\WINDOWS\SYSTEM32\WININET.dll"
base 0x76130000 size 0x0014d000 entry 0x7615d740 "ole32.dll" "C:\WINDOWS\System32\ole32.dll"
base 0x77250000 size 0x0009c000 entry 0x7728ad50 "OLEAUT32.dll" "C:\WINDOWS\System32\OLEAUT32.dll"
base 0x75d40000 size 0x00006000 entry 0x75d41550 "PSAPI.DLL" "C:\WINDOWS\System32\PSAPI.DLL"
base 0x65f40000 size 0x00087000 entry 0x65f70dce "MSVCP80.dll" "C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9680_none_d090cb7c44278b28\MSVCP80.dll"
base 0x68bf0000 size 0x0009b000 entry 0x68bf232b "MSVCR80.dll" "C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9680_none_d090cb7c44278b28\MSVCR80.dll"
base 0x76430000 size 0x0005f000 entry 0x764480c0 "WS2_32.dll" "C:\WINDOWS\System32\WS2_32.dll"
base 0x76c90000 size 0x00441000 entry 0x76cc2580 "SETUPAPI.dll" "C:\WINDOWS\System32\SETUPAPI.dll"
base 0x71780000 size 0x00017000 entry 0x00000000 "USP10.dll" "C:\WINDOWS\SYSTEM32\USP10.dll"
base 0x70570000 size 0x001d2000 entry 0x705b05e0 "dbghelp.dll" "C:\WINDOWS\SYSTEM32\dbghelp.dll"
base 0x751b0000 size 0x00008000 entry 0x751b18e0 "VERSION.dll" "C:\WINDOWS\SYSTEM32\VERSION.dll"
base 0x71370000 size 0x00014000 entry 0x71371ef0 "NETAPI32.dll" "C:\WINDOWS\SYSTEM32\NETAPI32.dll"
base 0x66520000 size 0x00072000 entry 0x66537870 "DSOUND.dll" "C:\WINDOWS\SYSTEM32\DSOUND.dll"
base 0x66060000 size 0x00099000 entry 0x6608dcb0 "ResampleDmo.DLL" "C:\WINDOWS\SYSTEM32\ResampleDmo.DLL"
base 0x6ffe0000 size 0x00046000 entry 0x6ffe7a50 "powrprof.dll" "C:\WINDOWS\SYSTEM32\powrprof.dll"
base 0x70f60000 size 0x0001f000 entry 0x70f74740 "winmmbase.dll" "C:\WINDOWS\SYSTEM32\winmmbase.dll"
base 0x6bec0000 size 0x00009000 entry 0x6bec3030 "msdmo.dll" "C:\WINDOWS\SYSTEM32\msdmo.dll"
base 0x6fa20000 size 0x0000e000 entry 0x6fa27ad0 "UMPDC.dll" "C:\WINDOWS\SYSTEM32\UMPDC.dll"
base 0x6fb70000 size 0x00031000 entry 0x6fb79a20 "WINMM.dll" "C:\WINDOWS\SYSTEM32\WINMM.dll"
base 0x67290000 size 0x00042000 entry 0x672c4d20 "glu32.dll" "C:\WINDOWS\SYSTEM32\glu32.dll"
base 0x64e70000 size 0x000e0000 entry 0x64f232c0 "OPENGL32.dll" "C:\WINDOWS\SYSTEM32\OPENGL32.dll"
base 0x03200000 size 0x00016000 entry 0x0320801f "xinput1_3.dll" "C:\WINDOWS\SYSTEM32\xinput1_3.dll"
base 0x74240000 size 0x006cd000 entry 0x74439ba0 "windows.storage.dll" "C:\WINDOWS\SYSTEM32\windows.storage.dll"
base 0x74170000 size 0x000c7000 entry 0x741d8f00 "wintypes.dll" "C:\WINDOWS\SYSTEM32\wintypes.dll"
base 0x77380000 size 0x000c0000 entry 0x773d63b0 "SHCORE.dll" "C:\WINDOWS\System32\SHCORE.dll"
base 0x707e0000 size 0x00051000 entry 0x707eafd0 "mswsock.dll" "C:\WINDOWS\system32\mswsock.dll"
base 0x71070000 size 0x0007f000 entry 0x710a2e30 "uxtheme.dll" "C:\WINDOWS\system32\uxtheme.dll"
base 0x69ef0000 size 0x00097000 entry 0x69f1fcd0 "nvldumd.dll" "C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f840d03a202f8a32\nvldumd.dll"
base 0x708b0000 size 0x0000e000 entry 0x708b6470 "msasn1.dll" "C:\WINDOWS\SYSTEM32\msasn1.dll"
base 0x720d0000 size 0x00027000 entry 0x720dee70 "cryptnet.dll" "C:\WINDOWS\SYSTEM32\cryptnet.dll"
base 0x76b80000 size 0x00103000 entry 0x76bd1ff0 "CRYPT32.dll" "C:\WINDOWS\System32\CRYPT32.dll"
base 0x70280000 size 0x00109000 entry 0x702b82a0 "drvstore.dll" "C:\WINDOWS\SYSTEM32\drvstore.dll"
base 0x71730000 size 0x0002a000 entry 0x7173aac0 "devobj.dll" "C:\WINDOWS\SYSTEM32\devobj.dll"
base 0x72010000 size 0x0003d000 entry 0x7201c4a0 "cfgmgr32.dll" "C:\WINDOWS\SYSTEM32\cfgmgr32.dll"
base 0x71b10000 size 0x00043000 entry 0x71b1ddf0 "wldp.dll" "C:\WINDOWS\SYSTEM32\wldp.dll"
base 0x71420000 size 0x0000b000 entry 0x71422ae0 "cryptbase.dll" "C:\WINDOWS\SYSTEM32\cryptbase.dll"
base 0x75bb0000 size 0x00058000 entry 0x75bca4c0 "WINTRUST.DLL" "C:\WINDOWS\System32\WINTRUST.DLL"
base 0x76400000 size 0x0001b000 entry 0x76406cb0 "imagehlp.dll" "C:\WINDOWS\System32\imagehlp.dll"
base 0x71460000 size 0x00015000 entry 0x71466b30 "CRYPTSP.dll" "C:\WINDOWS\SYSTEM32\CRYPTSP.dll"
base 0x71430000 size 0x00030000 entry 0x7143ee30 "rsaenh.dll" "C:\WINDOWS\system32\rsaenh.dll"
base 0x764b0000 size 0x00062000 entry 0x764e7400 "bcryptPrimitives.dll" "C:\WINDOWS\System32\bcryptPrimitives.dll"
base 0x70550000 size 0x0001a000 entry 0x70559cf0 "bcrypt.dll" "C:\WINDOWS\SYSTEM32\bcrypt.dll"
base 0x619a0000 size 0x022c2000 entry 0x62a44b40 "nvd3dum.dll" "C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f840d03a202f8a32\nvd3dum.dll"
base 0x6a190000 size 0x0003c000 entry 0x6a1c0f10 "directxdatabasehelper.dll" "C:\WINDOWS\SYSTEM32\directxdatabasehelper.dll"
base 0x751c0000 size 0x00013000 entry 0x751c4770 "kernel.appcore.dll" "C:\WINDOWS\SYSTEM32\kernel.appcore.dll"
base 0x71b80000 size 0x00025000 entry 0x71b90b70 "SspiCli.dll" "C:\WINDOWS\SYSTEM32\SspiCli.dll"

[Register memory]
eax 00000080 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
00000090 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
ebx 11800800 |<??>?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
11800810 | ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? | ???????????????? |
esi 0019d850 |<72>06 09 00 00 08 80 11 8b f3 da ff ff fb cb bf | r............... |
0019d860 | 72 06 09 00 00 08 80 11 8b f3 da ff ff fb cb bf | r............... |
ebp 0019d880 | <00>00 00 00 2e 30 00 00 00 00 00 00 | .....0...... |
0019d890 | 00 00 00 00 00 00 00 00 07 00 00 00 60 04 00 00 | ............`... |
0019d8a0 | 66 0e 00 00 | f... |

[Extra]
(none)

[puzzlezaddict · Accepted solution]

@Kirkoid  Does your computer have a 12th-gen Intel processor, and if so, did you originally use the Alder Lake patch made by Lazy Duchess but forget to apply it this time around?  Its effects would disappear with the uninstall and reinstall of the game.  If you're not sure what I'm talking about, please see the accepted solution in this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/m-p/11...

If this isn't the issue, or the immediate one anyway, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

One reason your saves might not have loaded after you switched to the EA App but before you reinstalled is that the App doesn't handle store content properly.  So if you were playing in a store world, and that world couldn't load, neither could the save.  This is the master thread for that particular issue:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-3-Store-content-uninstalls-won-t-re...

The only workaround at the moment is to go back to Origin; click the linked thread in the first post to find a download link.

[puzzlezaddict · Accepted solution]

@Kirkoid  Does your computer have a 12th-gen Intel processor, and if so, did you originally use the Alder Lake patch made by Lazy Duchess but forget to apply it this time around?  Its effects would disappear with the uninstall and reinstall of the game.  If you're not sure what I'm talking about, please see the accepted solution in this thread:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-Alder-Lake-Intel-12th-gen-CPU/m-p/11...

If this isn't the issue, or the immediate one anyway, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

One reason your saves might not have loaded after you switched to the EA App but before you reinstalled is that the App doesn't handle store content properly.  So if you were playing in a store world, and that world couldn't load, neither could the save.  This is the master thread for that particular issue:

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-3-Store-content-uninstalls-won-t-re...

The only workaround at the moment is to go back to Origin; click the linked thread in the first post to find a download link.

[Kirkoid]

Hey @puzzlezaddict, you're right, I had forgotten to reapply the Alder Lake patch. It's now up and running again, thanks for your help.