Hi everyone! My name is Shawnee and I really like playing The Sims 4. But I have an issue with the Grim's Ghoulish Guitar. I signed up to receive emails from EA about all kinds of stuff and after I completed it, I received an email from EA saying it was confirmed. So I go on The Sims 4, but I didn't get the guitar. I tried it several times, but it never worked. I already contacted an advisor from EA but he was unable to help with this issue. Are there any of you who also have this problem, or who can help me? I would really appreciate that!
August 2016 - last edited August 2016
@shawneevdw did you check all the buy/build items. It just may pop up in the game.
ok do the sign up thing and then start your game - when the game gets to the start screen I got a flash that the guitar was added to the game.
I FOUND IT - build mode under activities and skills - 740 simolians
did you also get a confirmation email ? Afaik, it doesn't work if you have an underage (< 13) account.
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I will have to try this. The first chat agent made me reinstall the game after clearing my origin cache which took up my evening and didn't fix it but he was nice. Second was Ayushi who clearly wanted to do the absolute least and wanted to end the chat before finding out if their "fix" helped [surprise it didn't at all since it was just doing what I have already did] Then they told me to come here and complain to report it [which duh is why I'm on chat I'm reporting I have this bug and had searched it]. Wish me luck.
The funny thing for me is the game says that I do not have the guitar when in fact I do. It's in the build/buy mode for 740 simoleons, imagine that.