September 2014
Hello, I pre-ordered The Sims 4 in August, it was supposed the pre-load to become available on 1st September at 19:00 PM where I live (Italy), although I still cannot download it now at this very moment (3rd September, 09:00 AM).
When I check my orders it says it is "Processing" and when I hover on the "?", it says "We've billed you for your order but some items may have not been delivered yet", as much as I understand English, that means that the payment went fine and they received the money, but the game isn't out yet, which is true.
But why can't I download the pre-load ? I see the game in my Origin client, but when I click/hover on it, I have no "Pre-Load" download button, they game will be out in approximately 14 hours, I know, but I'd like to download it so I can play it right away when it gets released tonight.
I have already contacted the Italian support center, I chatted with an operator and told me there were issues on server-side, but I can't believe they haven't solved yet.
Solved! Go to Solution.
September 2014
September 2014
There is a good chance that there has been an issue with your order.
Contact our customer service to find out what happened:
https://help.ea.com/contact-us
September 2014
I just chatted with another game advisor, he said that I should wait these 9 hours and see if the game downloads correctly then.
September 2014
Let us know if it works out
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2014
It just got released, but I still have no download button.
I do still have the game in my account though...
September 2014
Yeah me to tmileymad:he same thing but i live in Florida and i pre-ordered it in may though and it's fustrating to have to wait
@EliaForce95 wrote:Hello, I pre-ordered The Sims 4 in August, it was supposed the pre-load to become available on 1st September at 19:00 PM where I live (Italy), although I still cannot download it now at this very moment (3rd September, 09:00 AM).
When I check my orders it says it is "Processing" and when I hover on the "?", it says "We've billed you for your order but some items may have not been delivered yet", as much as I understand English, that means that the payment went fine and they received the money, but the game isn't out yet, which is true.
But why can't I download the pre-load ? I see the game in my Origin client, but when I click/hover on it, I have no "Pre-Load" download button, they game will be out in approximately 14 hours, I know, but I'd like to download it so I can play it right away when it gets released tonight.
I have already contacted the Italian support center, I chatted with an operator and told me there were issues on server-side, but I can't believe they haven't solved yet.
September 2014
The thing that I don't understand is:
If the ordered presumably "failed", as any game advisor I talked to till now said, why do I still have the game in my account ? Why ? I just can't download it, but I do have it in my account, on the game details I still see "Unreleased", while it has been released 8 hours ago.
If EA would've charged at the pre-order moment, all of that would'nt have never happened, a tip to Electronic Arts for the future: change your pre-order management, charge at the pre-order, that'll avoid a lot of troubles.
September 2014
September 2014
They advised you to wait 9 hours? That's a solution?