Re: Unable to connect to EA servers to activate the Sims 4

hycinthus · September 2014

Also still not working for me.

hycinthus · September 2014

Same problem here, have you got it working?

crinrict · September 2014

If nothing works, contact a game advisor so they can check your accounts

Game advisors can be found through live chat.

https://help.ea.com/en/contact-us/
Click on the orange NEXT button
Select a platform
Click on the orange NEXT button
Select a topic and describe your problem in a few words
Click on the orange NEXT button
Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.

Important Threads

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Reporting bugs ? Please read these first for already reported issues: Compiled list of reported Issues
Been asked for a save ? Here's instructions: How to provide your save game (Post #7)

hycinthus · September 2014

I did, I received some help, and it required me to restart my computer. However, when I returned, the representative already Closed my case even though it is still not fixed. Now I have to open a new case.

hycinthus · September 2014

This is still not fixed for me.

I have contacted live chat 4 times. Please don't put me in special case.

EA_Aljo · September 2014

You should request a call back instead of a chat. Also, you can resume the same case. You don't have to open a new one. This is down by clicking Accounts > My Cases.

hycinthus · September 2014

This solution worked for me!

I opened internet explorer and went to the www.Origin.com website but did not login. I clicked the little gear wheel in the top right corner of the browser.

Click Internet Options

Click Security Tab

Click Trusted Sites

Click Sites in the little box

A window popped up & had the origin web address in the 'add this website to the zone' box.

Click Add

Click Close

carleejo · September 2014

I am still having the same issue

Quasnia · September 2014

This solution worked for me also, even though IE isn't my default browser. Weird!

Thanks for sharing, Hycinthus.

aarshiya · September 2014

Thanks Hycinthus it worked for me to. But this is working through Origin when I click on the desk top icon. I thought this game was able to be played WITHOUT th net (great in those sluggish times). Working through Origin it cant be. Have you heard anything about that?

Thanks again for sharing.

Re: Unable to connect to EA servers to activate the Sims 4

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