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Unable to Start Game

by audaudri97
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Original Post

Accepted Solution

Unable to Start Game

★★★★ Newbie

Whenever I go to play the game I get this message :

 

Your the Sims 3 Base game is incompatible with the current Sims 3 game expansion pack. Pleae update your game via game launcher.

 

I have not idea what to do to fix this, pleeeaaaseee help !

Message 1 of 2 (695 Views)

Accepted Solution

Re: Unable to Start Game

Hero

This problem used to be very common when the base game and the expansions had separate patches.

 

What's your base game version ? To find out, hover over the base game icon in the lower left part of the launcher.

 

Here's a solution that is not really current but it might help you. There is only a patch for the base game nowadays.

 

Problem


I get the error message: Your The Sims 3 Base Game is incompatible with the current Sims 3 Expansion Pack. Please update your game via the game launcher. My Launcher is showing that I have Version 0.0.0.0 on top of that.

 

Cause


When patching the launcher always downloads two patches (unless you only have the base game). If you accidentally canceled out the installation of the second patch by manually starting the launcher, you will get this error, since the Version of the base game and the one of your latest expansion pack don't match. Always make sure you wait until both updates are done. The launcher will start back up automatically so don't interfere. You will need to click ok on a message after the first patch, but don't start your launcher manually.

 

Solution


There are several things you can try to trigger the missing update.

  • Reboot your computer and start the launcher again, see if you get the message to update.
  • Get the manual patches and patch manually.
  • Put in the base game DVD in to and see if that triggers the update message for the base game. If you are using a download version, find the launcher shortcut for the base game in your installation directory.
  • Make sure you have the current version of Origin

 

 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


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Message 2 of 2 (820 Views)

All Replies

Re: Unable to Start Game

Hero

This problem used to be very common when the base game and the expansions had separate patches.

 

What's your base game version ? To find out, hover over the base game icon in the lower left part of the launcher.

 

Here's a solution that is not really current but it might help you. There is only a patch for the base game nowadays.

 

Problem


I get the error message: Your The Sims 3 Base Game is incompatible with the current Sims 3 Expansion Pack. Please update your game via the game launcher. My Launcher is showing that I have Version 0.0.0.0 on top of that.

 

Cause


When patching the launcher always downloads two patches (unless you only have the base game). If you accidentally canceled out the installation of the second patch by manually starting the launcher, you will get this error, since the Version of the base game and the one of your latest expansion pack don't match. Always make sure you wait until both updates are done. The launcher will start back up automatically so don't interfere. You will need to click ok on a message after the first patch, but don't start your launcher manually.

 

Solution


There are several things you can try to trigger the missing update.

  • Reboot your computer and start the launcher again, see if you get the message to update.
  • Get the manual patches and patch manually.
  • Put in the base game DVD in to and see if that triggers the update message for the base game. If you are using a download version, find the launcher shortcut for the base game in your installation directory.
  • Make sure you have the current version of Origin

 

 

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


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