Forum Discussion

Re: Unable To Install EA App or Locate Personal Library.

Is there a phone number I can call to speak with someone about this? I am looking to resolve this issue and access my account.

1 Reply

SansGelatine
EA app Team
4 months ago
@JakeHowarth77 I had not heard of Windows S mode until you shared your screenshot.

Here is some material I read:

https://support.microsoft.com/en-us/windows/windows-10-and-windows-11-in-s-mode-faq-851057d6-1ee9-b9e5-c30b-93baebeebc85

"

Windows 11 in S mode is a version of Windows 11 that's streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from Microsoft Store, and requires Microsoft Edge for safe browsing.

"

If you want to use EA app you will need to switch out of S mode, which you can read and make a decision about here: https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307

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Is there a phone number I can call to speak with someone about this? I am looking to resolve this issue and access my account.

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Is there a phone number I can call to speak with someone about this? I am looking to resolve this issue and access my account.

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@JakeHowarth77 I had not heard of Windows S mode until you shared your screenshot.

\n\n

Here is some material I read:

https://support.microsoft.com/en-us/windows/windows-10-and-windows-11-in-s-mode-faq-851057d6-1ee9-b9e5-c30b-93baebeebc85

\n\n

Windows 11 in S mode is a version of Windows 11 that's streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from Microsoft Store, and requires Microsoft Edge for safe browsing.

\n\n

If you want to use EA app you will need to switch out of S mode, which you can read and make a decision about here: https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307

\n\n\n

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