Trying to return game but no response from EA

[Zasifras]

I used their "Great Game Guarantee" to return this unfinished game.   While I love the Sims, I would never have bought this if I would have known what a state they were shipping it in.

I got an email back saying they were processing the refund request for Case #14819282, and then nothing after that.  If I go check it under my cases, I see a case there but it says "refund requested" and nothing else status-wise.  I can see it got updated on the 7th and now just says "Resume"?   But still sits there with no clue as to whats going on and still isn't refunded.   I just want my money back at this point.

[rumbutter]

it may take 7-10 business days for a refund to go through

if you wish contact CS via live chat and see if you can find some info and r if there is anything else you need to do

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...