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Re: Trying to Redeem Game Codes that are already in use by me.

by puzzlezaddict
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Original Post

Trying to Redeem Game Codes that are already in use by me.

★★★★ Novice

I actually contacted EA for this issue already way back in 2014 because I redeemed the game codes way before Origin existed and was trying to re-install expansion packs to the Origin Launcher.  We sorted it out way back in 2014 but I'm wanting to play TS3 again and now some of my packs are not showing up as purchased.  I currently own World Adventures, Late Night, Seasons, Island Paradise, Ambitions and Generations EP's (physical discs).  The only EP's that Origin is letting me download are Ambitions, Seasons and Island Paradise.  I'm trying to add WA, LN and Generations but it says the codes have already been redeemed (because they have been, by me, PRE ORIGIN).  How can I redeem my codes without having to rebuy copies through origin??

Message 1 of 4 (224 Views)

Re: Trying to Redeem Game Codes that are already in use by me.

@panda12399  If some of your packs aren't showing in your Origin library, the only way to fix it is to contact EA customer support, again.  Origin won't accept your codes no matter what you do—they read as used, so they can't be added to any account, even yours.  I'm not sure why the codes stopped working, but the procedure is going to be the same as before.  For each pack, take a photo with the disc, case, and code showing, upload them to a live chat, and let the support rep fix it.

 

https://help.ea.com/en/contact-us/

 

Sometimes, although not always, it's possible to install using a disc and get Origin to recognize the packs, even though the codes aren't on your account.  Origin would still control the install, and you wouldn't need to use a disc to play.  You can always try it, and uninstall if the packs don't show up in the launcher.

 

The other option, if you can't make Origin cooperate, or you don't want to jump through those hoops, is to install via disc and leave Origin out of it entirely.  You'd need a disc copy of every pack you'd like to install, plus a base game disc manufactured before September 2012; the newer ones require Origin to control the install process.  If you'd like to go this route, let me know, and I'll post more detailed instructions.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 4 (190 Views)

Re: Trying to Redeem Game Codes that are already in use by me.

★★★ Newbie

I had this problem too - my games were registered on EA and The SIms 3 website on an email address that was hacked and i cannot get back in to it. Hotmail keeps refusing any of the details i give them to recover my account.

I contacted EA before about switching details from my old account to my new one, but they were useless and just kept asking if I knew the password, which i don't, and sending the password reset to my old email is pointless as i cannot access that account!!

I'm going to try one last time them give up!

Message 3 of 4 (98 Views)
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Re: Trying to Redeem Game Codes that are already in use by me.

@laurieloujames  I'm sorry, but if you can't recover access to your old Origin account, then there's no way to access your games, either.  Codes can't be transferred from one account to another, nor can they be reused, even by the original owner.

 

As far as your Origin account goes, you could try filling out the account recovery form.  If you can provide enough information about the account, EA may allow you to change its associated email without being able to access the defunct hotmail account.

 

http://help.ea.com/account-recovery/web-form

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 4 (84 Views)
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