Trouble opening the game.

[fwoomage]

Hi there,

I'm having difficulty opening the game on my new laptop. 

Every time I open Sims 4, the screen goes black but then it kicks me back to the desktop.

I can get around it by removing the Sims 4 folder, starting a new game, exiting and putting my saves in the newly-generated folder. Following that, it opens and runs just fine! 

Any ideas as to how I can fix this issue properly?

I have no CC, no mods.

I exceed minimum spec; when it's open it runs like a dream on ultra settings.

I've repaired the game already and it made no difference.

Thanks! 

[crinrict · Accepted solution]

Hi @fwoomage

you have an error with NahimicOSD.dll .. that DLL belongs to the Nahimic Audio Software which is known for conflicts with the game.

You have three options

• Make sure you have Nahimic Audio all updated. It might work then
• Disable Nahimic while you play the game
• Uninstall Nahimic

The software comes pre-installed and in my experience isn't used by many people.

You also have some Windows Update errors. Make sure those are all resolved as well (try updating again)

[crinrict]

HI @fwoomage

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

[fwoomage]

DxDiag is attached. 

Thank-you for looking into it.

[crinrict · Accepted solution]

Hi @fwoomage

you have an error with NahimicOSD.dll .. that DLL belongs to the Nahimic Audio Software which is known for conflicts with the game.

You have three options

• Make sure you have Nahimic Audio all updated. It might work then
• Disable Nahimic while you play the game
• Uninstall Nahimic

The software comes pre-installed and in my experience isn't used by many people.

You also have some Windows Update errors. Make sure those are all resolved as well (try updating again)

[fwoomage]

I did both things you suggested and it looks like it worked.

Thank you so much! 

[crinrict]

Glad to hear.

Enjoy the game.

[missangelica10]

im having the same issue and I cant find it

[jpkarlsen]

@missangelica10

What is it you can't find?

[missangelica10]

nahamic

[Phantomlover1717]

Maybe you don't have the software on your computer. I'd suggest making your own post and add a DxDiag to it. 

You can read about how to gather your DxDiag over here:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/