Help us improve Answers HQ! Take Survey No, Thanks

The sims4 keeps crashing

by OllieSpottyDog

Original Post


The sims4 keeps crashing

★★★★ Newbie

I payed over £40 for the sims4 and what do I get I cant even play the game without it crashing and it saying the sims has stopped working please wait while we report this problem to Microsoft then it says the sims has stopped working please close the program. THIS IS WHEN I JUST LAUNCH THE GAME!!! can somebody please help me because I'm getting pretty sick of this. and to anybody considering getting the sims4 on a computer under £2,000 just don't.

Message 1 of 2 (85 Views)

Dot.: The sims4 keeps crashing

[ Edited ]
★★ Pro


Probable reasons:

1.Cause - mods
If you have any mods
Move the mods folder to the desktop.
Delete localthumbcache.package file in the game folder
Fix the game in Origin.
Origin/Library -right click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Turn on the game to create a new, empty mods folder. Check if a game is working now without mods.
Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods every time checking if the game is OK. Do the same with CC but if you have a lot of this, try the 50/50 method

2. Cause - problems with the computer (The computer does not meet the requirements of the game, failure Windows updates. week graphic card, outdated graphics card drivers, software failures, the ventilation system is dirty and the computer overheats when it is working hard)
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here:
You can attach the txt file to your post directly in option "Reply" - not Quick Reply

I don't work for EA

Message 2 of 2 (69 Views)

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help