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The sims4 CAS demo, black screen!

by SJayDee
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Original Post

Accepted Solution

The sims4 CAS demo, black screen!

★★★★ Novice

So when I open the demo it comes up with a black screen and the ring like the game is loading and then suddenly closes with a white screen and a message that says " The Sims 4 Create a Sim demo has stopped working"


Here are my problem details..

 

Source
The Sims™ 4 Create A Sim Demo

Summary
Stopped working

Date
‎12/‎07/‎2014 4:55 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 4 Create A Sim Demo\Game\Bin\TS4CAS.exe

Problem signature
Problem Event Name: BEX
Application Name: TS4CAS.exe
Application Version: 1.0.176.190
Application Timestamp: 02008040
Fault Module Name: Pehook.DLL_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 51106900
Exception Offset: 06475d20
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 0022
Additional Information 2: 00221e6e93c60894083fbca32734f91a
Additional Information 3: de47
Additional Information 4: de472dca4be88aa3954494c352e47db3

Extra information about the problem
Bucket ID: 50

Message 1 of 38 (5,756 Views)

Accepted Solution

Re: The sims4 CAS demo, black screen!

★★★★ Novice

 

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Message 29 of 38 (2,043 Views)

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Re: The sims4 CAS demo, black screen!

[ Edited ]
★★★★ Novice

Also I'll add that since the game has been available for me to download from Origin I have receieved 5 emails stating that my Origin Password has been successfully changed. There was no emails stating a reset though. And I wasn't trying to reset my password at all, I haven't even been on my origin account for a while and these emails were the reason I went on the check it out. 

I then had to change my password to access it. 

Message 2 of 38 (5,713 Views)

Re: The sims4 CAS demo, black screen!

Hero

Contact Customer support about the emails

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

 

----

 

As for the crashes, does it stay open long enough that you can right click on the window ?

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 3 of 38 (5,683 Views)

Re: The sims4 CAS demo, black screen!

★★★★ Novice
Spoiler
------------------ System Information ------------------ Time of this report: 7/14/2014, 19:47:34 Machine name: SARAHDAWSON-HP Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144) Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model: 23-1080a BIOS: Ver: ADE_701.ROM vADE7.01 Processor: AMD A8-5500 APU with Radeon(tm) HD Graphics (4 CPUs), ~3.2GHz Memory: 8192MB RAM Available OS Memory: 8144MB RAM Page File: 3083MB used, 13202MB available Windows Dir: C:\windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: NVIDIA GeForce GT 520M Manufacturer: NVIDIA Chip type: GeForce GT 520M DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_1050&SUBSYS_26601462&REV_A1 Display Memory: 4050 MB Dedicated Memory: 978 MB Shared Memory: 3071 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: HP All-in-One Monitor Id: HWP4211 Native Mode: 1920 x 1080(p) (60.016Hz) Output Type: Internal Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Driver File Version: 8.17.0012.9619 (English) Driver Version: 8.17.12.9619 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 3/28/2012 11:47:24, 17663296 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-5310-11CF-4152-6C061FC2C535} Vendor ID: 0x10DE Device ID: 0x1050 SubSys ID: 0x26601462 Revision ID: 0x00A1 Driver Strong Name: oem8.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section031:8.17.12.9619Tongue outci\ven_10de&dev_1050&subsys_26601462 Rank Of Driver: 00E60001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled
Message 4 of 38 (5,671 Views)

Re: The sims4 CAS demo, black screen!

★★★★ Novice
Spoiler
------------- Sound Devices ------------- Description: Speakers / Headphones (IDT High Definition Audio CODEC) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C2AEC&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: stwrt64.sys Driver Version: 6.10.6398.0000 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 4/16/2012 23:57:22, 536576 bytes Other Files: Driver Provider: IDT HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: Communications Headphones (IDT High Definition Audio CODEC) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C2AEC&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: stwrt64.sys Driver Version: 6.10.6398.0000 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 4/16/2012 23:57:22, 536576 bytes Other Files: Driver Provider: IDT HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Integrated Microphone Array (IDT High Definition Audio CODEC) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: stwrt64.sys Driver Version: 6.10.6398.0000 (English) Driver Attributes: Final Retail Date and Size: 4/16/2012 23:57:22, 536576 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Stereo Mix (IDT High Definition Audio CODEC) Default Sound Capture: No Default Voice Capture: No Driver Name: stwrt64.sys Driver Version: 6.10.6398.0000 (English) Driver Attributes: Final Retail Date and Size: 4/16/2012 23:57:22, 536576 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Wireless Device Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x04F2, 0x1061 FF Driver: n/a Device Name: Wireless Device Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x04F2, 0x1061 FF Driver: n/a Device Name: Wireless Device Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x04F2, 0x1061 FF Driver: n/a Device Name: Wireless Device Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x04F2, 0x1061 FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x1022, 0x7809 | Matching Device ID: usb\root_hub | Service: usbhub ---------------- Gameport Devices ----------------
Message 5 of 38 (5,670 Views)

Re: The sims4 CAS demo, black screen!

★★★★ Novice
Spoiler
------------ PS/2 Devices ------------ + Standard PS/2 Keyboard | Matching Device ID: *pnp0303 | Service: i8042prt | + HID Keyboard Device | Vendor/Product ID: 0x04F2, 0x1061 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | + HID-compliant mouse | Vendor/Product ID: 0x04F2, 0x1061 | Matching Device ID: hid_device_system_mouse | Service: mouhid | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 469.0 GB Total Space: 936.1 GB File System: NTFS Model: Hitachi HDS721010CLA630 SATA Disk Device Drive: D: Free Space: 2.2 GB Total Space: 17.5 GB File System: NTFS Model: Hitachi HDS721010CLA630 SATA Disk Device Drive: E: Model: hp BDDVDRW CT41N SATA CdRom Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes -------------- System Devices -------------- Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1403&SUBSYS_00000000&REV_00\3&267A616A&0&C3 Driver: n/a Name: Hauppauge WinTV 723x (DVBT/PAL) Device ID: PCI\VEN_1131&DEV_7231&SUBSYS_49D10070&REV_CA\4&3036A63B&0&00A8 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_2AEC103C&REV_01\3&267A616A&0&A2 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1022&DEV_43A0&SUBSYS_00001022&REV_00\3&267A616A&0&A8 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1402&SUBSYS_00000000&REV_00\3&267A616A&0&C2 Driver: n/a Name: Realtek PCIe GBE Family Controller Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_2AEC103C&REV_06\4&60CFE2C&0&0020 Driver: n/a Name: AMD SMBus Device ID: PCI\VEN_1022&DEV_780B&SUBSYS_2AEC103C&REV_14\3&267A616A&0&A0 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1022&DEV_1415&SUBSYS_2AEC103C&REV_00\3&267A616A&0&28 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1401&SUBSYS_00000000&REV_00\3&267A616A&0&C1 Driver: n/a Name: NVIDIA GeForce GT 520M Device ID: PCI\VEN_10DE&DEV_1050&SUBSYS_26601462&REV_A1\4&3471A55A&0&0010 Driver: n/a Name: Standard OpenHCD USB Host Controller Device ID: PCI\VEN_1022&DEV_7809&SUBSYS_2AEC103C&REV_11\3&267A616A&0&A5 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1022&DEV_1414&SUBSYS_2AEC103C&REV_00\3&267A616A&0&20 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1400&SUBSYS_00000000&REV_00\3&267A616A&0&C0 Driver: n/a Name: Standard Enhanced PCI to USB Host Controller Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_2AEC103C&REV_11\3&267A616A&0&9A Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1022&DEV_1412&SUBSYS_2AEC103C&REV_00\3&267A616A&0&10 Driver: n/a Name: AMD USB 3.0 Host Controller Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_2AEC103C&REV_03\3&267A616A&0&81 Driver: n/a Name: Standard Enhanced PCI to USB Host Controller Device ID: PCI\VEN_1022&DEV_7808&SUBSYS_2AEC103C&REV_11\3&267A616A&0&92 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1410&SUBSYS_2AEC103C&REV_00\3&267A616A&0&00 Driver: n/a Name: AMD USB 3.0 Host Controller Device ID: PCI\VEN_1022&DEV_7812&SUBSYS_2AEC103C&REV_03\3&267A616A&0&80 Driver: n/a Name: Standard OpenHCD USB Host Controller Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_2AEC103C&REV_11\3&267A616A&0&98 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1405&SUBSYS_00000000&REV_00\3&267A616A&0&C5 Driver: n/a Name: Dual Stream 802.11n Wireless LAN Card Device ID: PCI\VEN_1814&DEV_5392&SUBSYS_F0531814&REV_00\4&1518E1B6&0&0028 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1022&DEV_780F&SUBSYS_00000000&REV_40\3&267A616A&0&A4 Driver: n/a Name: Standard OpenHCD USB Host Controller Device ID: PCI\VEN_1022&DEV_7807&SUBSYS_2AEC103C&REV_11\3&267A616A&0&90 Driver: n/a Name: PCI standard host CPU bridge Device ID: PCI\VEN_1022&DEV_1404&SUBSYS_00000000&REV_00\3&267A616A&0&C4 Driver: n/a Name: A89EUDH4 IDE Controller Device ID: PCI\VEN_1166&DEV_024A&SUBSYS_FECBC501&REV_01\4&5D18F2DF&0 Driver: n/a Name: PCI standard ISA bridge Device ID: PCI\VEN_1022&DEV_780E&SUBSYS_2AEC103C&REV_11\3&267A616A&0&A3 Driver: n/a Name: AMD SATA Controller Device ID: PCI\VEN_1022&DEV_7801&SUBSYS_2AEC103C&REV_40\3&267A616A&0&88 Driver: n/a ------------------ DirectShow Filters ------------------ DirectShow Filters: WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514 WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514 WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514 MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385 Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385 WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514 WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221 Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385 Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385 WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513 Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513 WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513 WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3538.0513 WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513 WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3538.0513 WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3538.0513 CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226 CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314 DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514 CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321 Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713 WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514 CyberLink Audio Wizard,0x00201010,1,1,CLAudWizard.ax,1.00.0000.4414 Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514 AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713 VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713 SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528 CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911 Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426 CyberLink Line21 Decoder (PDVD10),0x00200000,0,2,CLLine21.ax,4.00.0000.10324 AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528 CyberLink DVD Navigator (PDVD10),0x00200000,0,3,CLNavX.ax,8.01.0000.3411 CyberLink AudioCD Filter (PDVD10),0x00200000,0,1,CLAudioCD.ax,5.00.0000.7823 StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528 MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713 MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713 SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.4900.9516 CyberLink Matroska Splitter(PDVD10),0x00200000,1,2,CLMKVSplter.ax,1.00.0000.1902 CyberLink TimeStretch Filter (PDVD10),0x00200000,1,1,clauts.ax,2.00.0000.3404 VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514 CyberLink RealMedia Splitter(PDVD10),0x00600000,1,1,CLRMSplitter.ax,1.00.0000.1706 MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528 Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514 SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528 Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514 Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713 CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328 P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601 MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713 CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.04.0000.3408 PlayReady DMO Wrapper,0x00600002,1,1,PRDMOW~1.DLL,1.03.2297.0000 DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514 CyberLink Audio Decoder (PDVD10),0x00201000,1,1,Claud.ax,8.04.0000.4528 CyberLink Video/SP Decoder (PDVD10),0x00602000,2,3,CLVsd.ax,8.04.0000.2505 CyberLink HD/BD Mixer (PDVD10),0x00200000,1,2,CLHBMixer.ax,2.00.0000.3407 Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713 CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030 MS PR Source Filter,0x00200000,0,2,PRSource.dll,1.03.2297.0000 CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017 CyberLink Audio Effect (PDVD10),0x00200000,1,1,ClAudFx.ax,6.00.0000.7225 Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514 CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307 CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301 CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008 ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713 Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713 MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528 Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412 Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713 Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713 Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713 CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625 File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3538.0513 CyberLink AVCHD Navigator,0x00600000,0,3,CLAVCHDNav.ax,2.00.0000.4516 CyberLink Digest Filter (PDVD10),0x00200000,2,2,DigestFilter.dll,1.00.0000.4028 VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514 WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514 CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301 VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514 File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514 iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514 iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514 Cyberlink SubTitle Importor (PDVD10),0x00200000,2,1,CLSubTitle.ax,2.00.0000.1823 Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016 CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017 Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122 CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017 CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321 DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713 Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713 AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713 CyberLink HAM Decoder,0x00600000,0,1,CLCvd.ax,1.00.3500.3730 RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll, Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514 WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514 MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528 DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514 CyberLink Tzan Filter (PDVD10),0x00200000,1,1,CLTzan.ax,3.05.0000.4515 SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501 Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501 CyberLink RealVideo Decoder(PDVD10),0x00600000,1,1,CLRMVD.ax,1.00.0000.1225 MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514 Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514 Cyberlink SubTitle Importor 2.0 (PDVD10),0x00200000,1,0,CLSubTitle.ax,2.00.0000.1823 StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528 CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212 Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514 Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713 CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219 AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713 CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723 CyberLink Video Decoder (PDVD10),0x00200000,1,2,CLCvd.ax,1.00.3500.3730 AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713 Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713 File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713 CyberLink MPEG-4 Splitter (PDVD10),0x00600000,1,2,clm4splt.ax,1.01.0000.2906 CyberLink RealAudio Decoder(PDVD10),0x00600000,1,1,CLRMAud.ax,1.00.0000.1225 Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000 StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528 AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514 Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713 File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713 File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713 P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818 P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815 CyberLink FLV Splitter(PDVD10),0x00800001,1,1,CLFLVSplitter.ax,1.00.0000.3327 Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.2518 Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514 Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514 BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669 MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713 CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929 WDM Streaming Tee/Splitter Devices: Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Message 6 of 38 (5,669 Views)

Re: The sims4 CAS demo, black screen!

★★★★ Novice
Spoiler
Video Compressors: WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385 WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385 MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385 DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514 MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713 Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514 Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514 Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514 Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514 VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514 VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514 Audio Compressors: WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385 WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385 IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713 PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713 Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713 GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713 Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713 CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713 CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713 MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713 Audio Capture Sources: Integrated Microphone Array (ID,0x00200000,0,0,qcap.dll,6.06.7601.17514 Stereo Mix (IDT High Definition,0x00200000,0,0,qcap.dll,6.06.7601.17514 PBDA CP Filters: PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528 PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528 PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528 Midi Renderers: Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713 Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713 WDM Streaming Capture Devices: ,0x00000000,0,0,, MicIn,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 ,0x00000000,0,0,, Hauppauge 723x Analog Capture,0x00200000,2,4,ksproxy.ax,6.01.7601.17514 CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514 HP 1.0MP High Definition Webcam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514 WDM Streaming Rendering Devices: HpOut,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 ,0x00000000,0,0,, Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 BDA Source Filters: Hauppauge 723x BDA DVBT Tuner,0x00200000,0,1,ksproxy.ax,6.01.7601.17514 BDA Network Providers: Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514 Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514 Video Capture Sources: Hauppauge 723x Analog Capture,0x00200000,2,4,ksproxy.ax,6.01.7601.17514 CyberLink Webcam Splitter,0x00200000,0,1,ksproxy.ax,6.01.7601.17514 HP 1.0MP High Definition Webcam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514 Multi-Instance Capable VBI Codecs: VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514 BDA Transport Information Renderers: BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669 MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514 WDM Streaming TV Tuners: Hauppauge 723x Analog TV Tuner,0x00200000,0,2,kstvtune.ax,6.01.7601.17514 WDM Streaming Crossbars: Hauppauge 723x Analog Xbar,0x00200000,2,2,ksxbar.ax,6.01.7601.17514 WDM Streaming TV Audio: Hauppauge 723x Analog TV Audio,0x00200000,1,1,ksxbar.ax,6.01.7601.17514 BDA CP/CA Filters: Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708 Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708 PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708 XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708 Device Control Filters: Hauppauge 723x BDA Main Device,0x00200000,0,0,ksproxy.ax,6.01.7601.17514 WDM Streaming Communication Transforms: Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 Audio Renderers: Speakers / Headphones (IDT High,0x00200000,1,0,quartz.dll,6.06.7601.17713 CyberLink Audio Renderer (PDVD10),0x00200000,1,0,cladr.ax,7.00.0000.4422 Communications Headphones (IDT ,0x00200000,1,0,quartz.dll,6.06.7601.17713 Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713 Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713 DirectSound: Communications Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17713 DirectSound: Speakers / Headphones (IDT High Definition Audio CODEC),0x00200000,1,0,quartz.dll,6.06.7601.17713 BDA Receiver Components: Hauppauge 723x BDA Digital Capture DVBT,0x00200000,1,1,ksproxy.ax,6.01.7601.17514 --------------- EVR Power Information --------------- Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) Quality Flags: 2576 Enabled: Force throttling Allow half deinterlace Allow scaling Decode Power Usage: 100 Balanced Flags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 50 PowerFlags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 0
Message 7 of 38 (5,668 Views)

Re: The sims4 CAS demo, black screen!

★★★★ Novice

There's my DxDiag and it stays open for about 3 seconds. I can right click but nothing happens. 
I hope this doesn't mean I wont be able to play the game when it comes out! Frown

Message 8 of 38 (5,666 Views)

Re: The sims4 CAS demo, black screen!

Hero

Try updating your graphics drivers

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 9 of 38 (5,661 Views)

Re: The sims4 CAS demo, black screen!

★★★★ Novice

Thanks how do I do that?? 

Or do I need to buy a new one?

Message 10 of 38 (5,636 Views)
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