Re: The sims 4 won't start (GTX 960)

by crinrict
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The sims 4 won't start (GTX 960)

[ Edited ]
★★★ Newbie

Hi 

 

I have been playing The sims 4 with the cats and dogs expansion pack for 3-4 month.

But suddenly it wont start because it says the video card is not compatible but i am sure that is not the case because i am using GTX 960 with the latest driver 

I already disabled the origin in game 

I already tried re-installing and still show that error 

 

I have put the screenshot below and also my DXdiag

 

 

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Re: The sims 4 won't start (GTX 960)

Hero

HI @Sofiaisk

 

your card is fine, should work with that

 

 

please try the following things

 

  1. See if it starts in windowed mode
  2. Turn off Origin In Game
  3. If you have a dual graphics system, make sure the game runs on the card and not the chip
  4. Uninstall and reinstall your graphics drivers
  5. Rollback to earlier graphics drivers
  6. Right click on the game in Origin and press repair game

Test after each step

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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